Megan Chapman

Execute general administrative duties for local construction company.

• Maintain accurate financial records to enhance visibility.
• Order and track construction supplies, minimising cost overruns.
• Verify compliance with environmental and legal standards for workers and contractors.
• Liaise effectively with private customers and large contractors.
• Oversee contract bids from planning through to delivery.
• Conduct regular database audits, ensuring high levels of data accuracy.
• Optimise record keeping system through meticulous attention to detail.
• Process invoices promptly, enabled swift payment processing.

Acquired extensive experience in a busy private physiotherapy clinic.

• Provided exceptional customer service while overseeing reception duties.
• Created a welcoming environment upon entry to the clinic.
• Maintained professionalism in all telephone and email communication.
• Managed appointment scheduling to ensure efficient daily operations.
• Implemented new systems to optimise booking processes and appointment management.
• Served as key holder, executing daily opening and closing procedures.
• Logged sales data using MS Office programmes, including Excel.
• Initiated and led team-building events to improve interdepartmental relationships and boost morale.
• Provided targeted customer service training at sales meetings, improving team engagement and service delivery.
• Monitored medical and office inventory supplies, re-ordering for service provisions.

Led and motivated teams of 4 - 5 crew members while maintaining exceptional service and safety standards. Demonstrated strong leadership and adaptability in a dynamic environment. Position made redundant due to the pandemic.

• Ensured the safety, security and wellbeing of up to 186 passengers throughout all stages of the flight.
• Actively ensured full compliance with CAA regulations through high safety and security measures applied throughout the operational day.
• Engaged and influenced colleagues to consistently hit onboard sales targets and achieve incentives.
• Fully trained and experienced in carrying out aviation first aid in medical situations.
• Responded to emergencies with composure, prioritising passenger welfare at all times.
• Delivered tailored customer service to accommodate diverse passenger needs and route demands.
• Guided crew development through mentorship and performance feedback, promoted growth and operational excellence.
• Oversaw pre-departure briefings, verified crew readiness on safety procedures, and strategically delegated positions to enhance team efficiency.
• Maintained timely communication with pilots and ground staff to support flight operations.

Supported European Sales Effectiveness Manager during a nine month secondment, whilst expecting my first child.

• Acquired and applied new skills to enhance daily task efficiency.
• Delivered tasks consistently within tight deadlines.
• Organised travel and accommodation for team members across Europe.
• Coordinated meetings and prepared data for impactful presentations.
• Streamlined data entry processes, resulting in improved accuracy.
• Facilitated seamless scheduling of appointments and conference calls across time zones.