Summary
Overview
Work history
Education
Skills
Timeline
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Megan Chaplin

London,Hounslow

Summary

Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs. Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support. Innovative Help Desk Analyst with 3 years' experience in prioritizing customer satisfaction while providing technical support. Personable communicator while assisting with technical issues and training. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work history

helpdesk/ contract support

CBRE
WFH, WFH
12.2021 - Current
  • Conducted server back-up and recovery operations in line with protocols.
  • Organised workspaces for employees with computer, monitors and associated cabling or equipment.
  • Guaranteed positive client experiences by efficiently resolving customer concerns and complaints.
  • Distilled complex technical information into easily digestible instructions for end-users.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Supported loading of peripheral equipment with selected materials.
  • Established and troubleshot network and data communications systems.
  • Delivered exceptional level of service to each client by listening to concerns and answering questions.

Customer Service Assistant

Sainsbury's Local
chiswick, chiswick
05.2020 - 10.2021
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.

Receptionist

urban hair and beauty
chiswick , chiswick
02.2019 - 07.2020
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Delivered front of house duties with warm and professional manner.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Promoted salon services on website and social media channels.
  • Coordinated stock deliveries and correspondence.
  • Answered and helped resolve enquiries from clients, vendors and general public.

Receptionist Assistant

Devonshire day care nursery
chiswick , chiswick
05.2018 - 11.2019
  • Enabled smooth running of operations, performing routine office support through [Task] and [Task].
  • Adhered to school policy when parents or carers picked up children from nursery.
  • Engaged small groups of children in singing, crafts and other expressive arts activities.
  • Built positive relationships with parents to reduce division between home and school for children.
  • Reorganised filing system, reducing file location times by [Number] minutes per employee.
  • Maintained a warm and welcoming environment for employees and visitors by ensuring cleanliness of reception and lounge areas.

Education

GCSEs -

West London Free School
London

Skills

  • Application support
  • Customer support needs assessment
  • Rapport building
  • Data input
  • Office supply management
  • Shipping and receiving
  • Telephone skills
  • Customer and client relations
  • Clean and neat
  • Attention to detail
  • Customer service
  • Email management
  • Memorisation and recall
  • Fast typing speed
  • Professional and smart presentation
  • CPR/First Aid certified

Timeline

helpdesk/ contract support

CBRE
12.2021 - Current

Customer Service Assistant

Sainsbury's Local
05.2020 - 10.2021

Receptionist

urban hair and beauty
02.2019 - 07.2020

Receptionist Assistant

Devonshire day care nursery
05.2018 - 11.2019

GCSEs -

West London Free School

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