Megan Catherwood
Leeds,West Yorkshire
Summary
Highly organised and reliable with expertise in customer service and team coordination, bringing together excellent interpersonal and communication skills to foster a welcoming environment. Confident and driven individual, committed to creating memorable guest experiences.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Reception Supervisor
Flight Club
Leeds
2022.10 - Current
- Demonstrated excellent written and verbal communication skills when handling guest queries, providing timely responses and solutions.
- Optimised the bookings diary to ensure maximum revenue and fluidity
- Provided attentive and efficient service, taking orders accurately, and anticipating guests' needs.
- Maintained high standards of customer service by training new employees on reception duties, enhancing productivity and effectiveness of the team.
- Planned and organised employee schedules.
- Hosted and Games Mastered large corporate events, creating memorable guest experiences.
Production and Stage Manager
Rosa Festival / The Sweaty Arms
Leeds
2022.05 - Current
- Negotiated budget with festival.
- Improved team efficiency by organising schedules and workflow.
- Supervised project timelines for timely completion.
- Managed logistics, ensuring smooth operations.
House Keeper
The Holiday Inn / Central Facilities
Bromsgrove, Worcestershire
2019.04 - 2020.04
- Facilitated smooth check-ins and check-outs by preparing rooms promptly upon guest departure.
- Upheld company reputation for cleanliness.
- Preserved guest privacy whilst servicing their rooms.
- Collaborated effectively with reception staff to manage room assignments properly.
- Improved customer experience by providing personalised services upon request.
Telecommunications Marketer
Aplan Insurance
Bromsgrove, Worcestershire
2018.06 - 2018.09
- Generated leads through cold calling, resulting in increased sales opportunities.
- Provided product information to prospective customers to encourage purchases.
- Used persuasive selling techniques to convert enquiries into sales.
- Collaborated with team members to achieve collective sales targets.
Waitress
The Hadley Bowling Green
Droitwich Spa, Worcestershire
2017.02 - 2018.04
- Maintained knowledge of menu items, leading to accurate order taking.
- Helped reduce waiting times by swiftly clearing tables after use.
- Delivered excellent customer service through friendly and polite interaction.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
Education
Master of Arts - Performance
Leeds Beckett University
Leeds 2021.09 - 2022.10
Bachelor of Arts - Theatre and Performance
Plymouth University
Plymouth 2018.09 - 2021.05
Skills
- Organised and reliable
- Excellent written and verbal communication
- Customer service expertise
- Reservation system proficiency
- Schedule co-ordination
- Team leadership
- Advanced problem solving skills
Timeline
Reception Supervisor
Flight Club
2022.10 - Current
Production and Stage Manager
Rosa Festival / The Sweaty Arms
2022.05 - Current
Master of Arts - Performance
Leeds Beckett University
2021.09 - 2022.10
House Keeper
The Holiday Inn / Central Facilities
2019.04 - 2020.04
Bachelor of Arts - Theatre and Performance
Plymouth University
2018.09 - 2021.05
Telecommunications Marketer
Aplan Insurance
2018.06 - 2018.09
Waitress
The Hadley Bowling Green
2017.02 - 2018.04