Megan Carr
Glasgow
Summary
A dedicated leader with strong capabilities to support those around me. Knowledgeable in learning and development strategies and experienced in designing and implementing comprehensive learning and development programmes across all levels. Skilled in developmental observations and delivering detailed feedback. Ensure effective training solutions are implemented that drive organisational growth. Committed to creating a culture of continuous improvement and professional development to support everyone to be at there best.
Overview
5
5
years of professional experience
Work History
Training and Delivery Lead
Intrum
Glasgow, Glasgow City
12.2024 - Current
- Lead Learning and Development team to achieve operational excellence.
- Supporting L&D Trainers in improving their methods and delivering impactful training through regular coaching and observations
- Continuously assessing the effectiveness of training programs through feedback and performance metrics
- Work effectively with stakeholders at all levels of the business.
Management Development Trainer
Intrum
Glasgow, Glasgow City
09.2022 - 12.2024
- Streamlined onboarding process for new managers by designing a robust training programme
- Collaborated with Senior Management to create personalised development plans for employees.
- Prepared detailed training programmes across all management levels
- Evaluated staff performance post-training; provided constructive feedback accordingly.
- Conducted needs analysis to identify skill gaps in workforce.
- Facilitated soft skills training, improving communication and interpersonal abilities across the leadership groups
Customer Service Manager for Operations
Arrow Global
Glasgow, Glasgow City
08.2020 - 09.2022
- Skilled in Financial Services and Vulnerable Customers.
- Oversaw daily operations, ensuring optimal performance.
- Created a supportive environment through effectively managing and embedding a positive culture
- Leading Team Managers across the business to deliver operational requirements with high performing teams
Education
Advanced Diploma in Strategic Learning and Development
CIPD
Glasgow 04.2025 -
Skills
- Team Leadership
- Coaching and Mentoring
- Blended Learning Expertise
- Developmental observation, assessment and planning
- Stakeholder Management
- Creativity and Innovation
Affiliations
- Ward Companion for Marie Curie Hospice- Volunteer Role
- Travel and time with Family and Friends
References
References available upon request.
Timeline
Advanced Diploma in Strategic Learning and Development
CIPD
04.2025 -
Training and Delivery Lead
Intrum
12.2024 - Current
Management Development Trainer
Intrum
09.2022 - 12.2024
Customer Service Manager for Operations
Arrow Global
08.2020 - 09.2022
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