Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Megan Carr

Glasgow

Summary

A dedicated leader with strong capabilities to support those around me. Knowledgeable in learning and development strategies and experienced in designing and implementing comprehensive learning and development programmes across all levels. Skilled in developmental observations and delivering detailed feedback. Ensure effective training solutions are implemented that drive organisational growth. Committed to creating a culture of continuous improvement and professional development to support everyone to be at there best.

Overview

5
5
years of professional experience

Work history

Training and Delivery Lead

Intrum
Glasgow, Glasgow City
2024.12 - Current
  • Lead Learning and Development team to achieve operational excellence.
  • Supporting L&D Trainers in improving their methods and delivering impactful training through regular coaching and observations
  • Continuously assessing the effectiveness of training programs through feedback and performance metrics
  • Work effectively with stakeholders at all levels of the business.

Management Development Trainer

Intrum
Glasgow, Glasgow City
2022.09 - 2024.12
  • Streamlined onboarding process for new managers by designing a robust training programme
  • Collaborated with Senior Management to create personalised development plans for employees.
  • Prepared detailed training programmes across all management levels
  • Evaluated staff performance post-training; provided constructive feedback accordingly.
  • Conducted needs analysis to identify skill gaps in workforce.
  • Facilitated soft skills training, improving communication and interpersonal abilities across the leadership groups

Customer Service Manager for Operations

Arrow Global
Glasgow, Glasgow City
2020.08 - 2022.09
  • Skilled in Financial Services and Vulnerable Customers.
  • Oversaw daily operations, ensuring optimal performance.
  • Created a supportive environment through effectively managing and embedding a positive culture
  • Leading Team Managers across the business to deliver operational requirements with high performing teams

Education

Advanced Diploma in Strategic Learning and Development

CIPD
Glasgow
2025.04 -

Skills

  • Team Leadership
  • Coaching and Mentoring
  • Blended Learning Expertise
  • Developmental observation, assessment and planning
  • Stakeholder Management
  • Creativity and Innovation

Affiliations

  • Ward Companion for Marie Curie Hospice- Volunteer Role
  • Travel and time with Family and Friends

References

References available upon request.

Timeline

Advanced Diploma in Strategic Learning and Development

CIPD
2025.04 -

Training and Delivery Lead

Intrum
2024.12 - Current

Management Development Trainer

Intrum
2022.09 - 2024.12

Customer Service Manager for Operations

Arrow Global
2020.08 - 2022.09
Megan Carr