Megan Capriglia

I have steadily advanced in my career and am currently employed at Selfridges, driven by my aspiration to transition into a luxury retail environment. I am committed to providing an exceptional customer experience, ensuring that every interaction reflects the high standards associated with luxury retail. Through my experience, I have honed my ability to perform effectively under pressure while maintaining a strong focus on delivering outstanding customer service. I consistently uphold high standards across all aspects of my work, including customer care, cleanliness, time management, and professionalism. I focus on delivering an exceptional experience to every customer, regardless of whether they were making a purchase. My background as a qualified makeup artist was instrumental in securing this role, and it allowed me to build a loyal clientele who consistently returned for follow-up appointments. Our services also included personalized offerings, such as custom gift wrapping and product personalization. We had the ability to engrave customers' names or initials on products, whether for a thoughtful gift or a special treat for themselves, using our specialized machines. I take great pride in providing this personalized service to customers, ensuring a unique and memorable experience that enhances their connection with the brand.

• Assisted customers in choosing suitable products, enhancing sales performance.
• Identified client needs by asking relevant questions and listening actively to the responses.
• Kept up-to-date with new industry trends to provide knowledgeable service.
• Educated customers about product ingredients, ensuring informed purchasing decisions.
• Cultivated a welcoming shopping environment through friendly and professional demeanour.
• Organised promotional events to increase brand visibility and engagement.

My passion for makeup and skincare has always been a driving force in my career, and I was determined to turn it into a professional pursuit. After researching various makeup colleges, I chose Final Checks Academy for its exceptional programs and benefits, where I successfully enrolled and graduated. During my time there, I gained valuable behind-the-scenes experience as a hair and makeup artist, assisting at fashion shoots and weddings. This experience inspired me to start my own business, providing makeup services for clients.

Upon completing my training, I focused on establishing both a studio and a mobile service to cater to my clients' needs. The training I received also emphasized the importance of leveraging social media to build my brand, while creating a strong portfolio helped me secure more opportunities, including collaborations with photographers and other professionals in the industry. Running my own business allowed me to provide makeup services for a variety of events, including proms, weddings, and special occasions. My training not only enhanced my skills in both hair and makeup but also instilled a strong sense of professionalism, which has been crucial in establishing my credibility and reputation within the industry.

This role marked the beginning of my journey with the brand, as it was my first position working at a beauty counter. It provided me with valuable insight into the brand's unique services, which attract both new and returning customers. Working in a fast-paced store environment taught me valuable skills in time management and efficiency. It also provided insight into how the brand effectively markets its products to both new and existing customers. As a qualified makeup artist, I felt confident in my expertise in skincare and makeup, areas I am truly passionate about. I ensured that every customer's experience was personalized, leaving them feeling confident and satisfied with their purchases.

My role at Boots Sedley marked a pivotal step in advancing my career within the luxury retail sector. During my time there, I gained valuable experience organizing events that allowed customers to engage with our exclusive new products. These events provided a complimentary service, encouraging customers to experience and connect with the brand, which in turn led to increased repeat visits and product purchases.

My strengths in teamwork and customer care were particularly evident as I took the initiative in managing the social media aspect of the business. I was responsible for filming behind-the-scenes footage of our services and sharing insights into our new product offerings, further enhancing customer engagement and brand visibility.

As a Beauty Specialist, I gained extensive knowledge by working across all beauty counters, which involved thorough research and training on luxury brands ranging from skincare to makeup. My role required me to provide impartial advice, tailored to each customer's needs and budget, whether they were seeking a gift or starting a new skincare routine. I offered personalized recommendations and product demonstrations, ultimately guiding customers toward their purchasing decisions. To ensure continuous improvement in service quality, I also provided a customer satisfaction survey at the end of each interaction. This focus on customer care allowed me to consistently achieve exceptional results and strengthen my expertise in delivering outstanding service.

During my time at Peacocks, I gained valuable experience in customer care, effectively handling feedback, including complaints and inquiries. Additionally, I developed strong skills in cash management, including the process of cashing up at the end of shifts, ensuring accuracy and efficiency.

• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Built strong relationships with regular customers for repeat business.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
• Improved customer service by efficiently handling queries and complaints.
• Maintained knowledge of current sales promotions helping customers make informed buying decisions.

Working at Costa Coffee marked my introduction to retail, where I developed a strong foundation in customer care. I consistently upheld high standards of cleanliness throughout the store and actively participated in training sessions to stay informed about new and upcoming menu offerings.

• Enhanced bar efficiency by keeping work areas tidy and well-stocked.
• Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
• Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.