Megan Butler

• Managed software asset / SaaS systems, performing back-end troubleshooting and user administration. Ensuring application performance.
• Focusing on Snow Inventory systems, tracking software assets & licensing. Ensuring that this is optimised through the firm.
• Upholding licensing compliance, helping avoid legal risk.
• Collaboration with Procurement, managing global software agreements & renewals, utilising cost optimisation and focusing on ROI.
• Provided third-line technical support for licensing platforms, and servers.
• Utilised reporting tools to generate reports that provided insight on software costs, licensing, and compliance.
• Maintained strategic vendor partnerships, ensuring strong relationships with account managers for efficient collaboration.
• Frequent engagement of software release cycles, maintaining system compatibility through regular updates and UAT testing.

• Delivered second-line software support to internal users and global external clients, specialising in AEC (Architecture, Engineering & Construction) products.
• Troubleshooting and maintaining optimal performance of software. Managing software releases and degradation across operating systems.
• Maintained strategic vendor partnerships, ensuring strong relationships with account managers for efficient collaboration.

• Processed transactions, managing payments, orders and customer returns.
• Operated the Valspar paint mixer. To colour match paint requests for customers.
• Maintained paint mixing machines, by general upkeep and monitoring colourant levels.
• Provided expert advice on decorative services including, product selection, surface preparation, application & aftercare for a range of materials.
• Delivered customer service, by focusing on the customer having a positive shopping experience.

• Provided customer support, by answering questions, and locating products for customers in store.
• Maintained organised and well-stocked product lines to ensure a smooth shopping experience for customers.
• Collaborating with team members across departments, supporting daily operations.
• Completed administrative tasks, using a handheld device. Updating stock levels and working through warehouse deliveries.

• Arranged and maintained product displays, to ensure the store was organised.
• Tagged and sorted merchandise for display, leading to efficient stock management.
• Assisted front of shop staff, with providing customer service.

• Assisted in organising and tidying learning and play displays, in

preparation with the nursery’s daily schedule.

• Set up engaging play stations to support children's interactive learning.
• Supported end-of-day routines by helping children gather their belongings, put on coats, and ensuring they were safely collected by their parent or guardian.