Megan Baxter
Hawick
Summary
Adaptable compliance assistant with commitment to supporting community services. Skilled in customer service and conflict resolution, with keen eye for detail and organisational abilities. Dedicated to improving client satisfaction and fostering positive living environments with a willingness to learn new skills quickly and efficiently.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Property Compliance Assistant
Waverley Housing
Hawick
04.2021 - Current
- Monitoring the annual gas servicing programme, fire safety risk assessment programme, and legionella and water hygiene risk assessment programme, ensuring compliance with policy.
- Ensure the asbestos and energy performance certificate registers are updated and reviewed regularly.
- Maintain records of Scottish Housing Quality Standards (SHQS) and Energy Efficiency Standard for Social Housing (EESSH) compliance.
- Utilise stock condition survey information to support the preparation of planned and cyclical maintenance programmes.
- Schedule installation appointments with tenants, and contractors.
- Maintain records of smoke alarms, CO₂ detectors, and heat detectors.
- Maintain records of electrical testing, and portable appliance testing.
- Ensure equipment checks are updated and reviewed.
- Resolving complaints where possible.
- Contributing and assisting in the achievement of Key Performance Indicators.
Shift leader
Costa Coffee
Hawick
10.2018 - 04.2021
- Ensured work days flowed smoothly by effectively managing rotas.
- Maintained high standards of customer service for improved satisfaction ratings.
- Led team meetings to foster communication and improve work efficiency.
- Maintained clean and safe work environment with regular inspections and cleaning rosters.
- Provided thorough training to new employees, enhancing their job competence quickly.
- Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
- Assisted customers in product selection, improving sales figures consistently.
- Facilitated positive work culture through open communication and feedback sessions.
- Oversaw stock inventory, mitigating risk of shortages or overstock situations.
Team leader
J.D. Wetherspoon
Hawick
11.2016 - 10.2018
- Improved customer satisfaction through close collaboration with the team.
- Encouraged open communication, fostering a positive work culture.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to make best use of individuals' skills.
Education
SVQ Level 2 - Asset and Building Compliance Awareness
Chartered Institute of Housing
Hawick 05.2024 - 05.2024
SVQ Level 2 - Housing Practice
Chartered Institute of Housing
Hawick 08.2023 - 01.2024
SVQ Level 5 - Business and Administration Modern Apprenticeship
Borders College
Hawick 04.2021 - 10.2022
Higher National Diploma - IT & Administration
Hawick High School
Hawick 08.2015 - 04.2016
NVQ level 5 - English
Hawick High School
Hawick 08.2015 - 04.2016
NVQ Level 5 - Business Management
Hawick High School
Hawick 08.2015 - 04.2016
Skills
- Time management
- Meeting deadlines
- Data management
- Team player
- Working alone effectively
- Excellent communication
- Fast learner
- Highly organised
Certification
Good complaints handling Stage 1 - Scottish Public Services Ombudsman - 19/03/2023
Principles of Customer Service - World host - 12/12/2022
References
References available upon request.
Timeline
SVQ Level 2 - Asset and Building Compliance Awareness
Chartered Institute of Housing
05.2024 - 05.2024
SVQ Level 2 - Housing Practice
Chartered Institute of Housing
08.2023 - 01.2024
Property Compliance Assistant
Waverley Housing
04.2021 - Current
SVQ Level 5 - Business and Administration Modern Apprenticeship
Borders College
04.2021 - 10.2022
Shift leader
Costa Coffee
10.2018 - 04.2021
Team leader
J.D. Wetherspoon
11.2016 - 10.2018
Higher National Diploma - IT & Administration
Hawick High School
08.2015 - 04.2016
NVQ level 5 - English
Hawick High School
08.2015 - 04.2016
NVQ Level 5 - Business Management
Hawick High School
08.2015 - 04.2016
Similar Profiles
Peter ElliottPeter Elliott
Dealer Principal at Waverley Nissan, Waverley Renault, and Waverley Mitsubishi. General Manager -Waverley Mg.Dealer Principal at Waverley Nissan, Waverley Renault, and Waverley Mitsubishi. General Manager -Waverley Mg.
PETER ELLIOTTPETER ELLIOTT
Dealer Principal at Waverley Nissan, Waverley Renault, and Waverley MitsubishiDealer Principal at Waverley Nissan, Waverley Renault, and Waverley Mitsubishi
MYLA VIZCARRAMYLA VIZCARRA
Registered Nurse, Endoscopy/PREOP/PACU at Waverley Surgery CenterRegistered Nurse, Endoscopy/PREOP/PACU at Waverley Surgery Center
Kerry FrostKerry Frost
Customer Service Advisor at SantanderCustomer Service Advisor at Santander
Emmanuel AmoakoheneEmmanuel Amoakohene
Support Worker at 1ST Choice support servicesSupport Worker at 1ST Choice support services