Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Megan Baxter

Hawick

Summary

Adaptable compliance assistant with commitment to supporting community services. Skilled in customer service and conflict resolution, with keen eye for detail and organisational abilities. Dedicated to improving client satisfaction and fostering positive living environments with a willingness to learn new skills quickly and efficiently.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Property Compliance Assistant

Waverley Housing
Hawick
2021.04 - Current
  • Monitoring the annual gas servicing programme, fire safety risk assessment programme, and legionella and water hygiene risk assessment programme, ensuring compliance with policy.
  • Ensure the asbestos and energy performance certificate registers are updated and reviewed regularly.
  • Maintain records of Scottish Housing Quality Standards (SHQS) and Energy Efficiency Standard for Social Housing (EESSH) compliance.
  • Utilise stock condition survey information to support the preparation of planned and cyclical maintenance programmes.
  • Schedule installation appointments with tenants, and contractors.
  • Maintain records of smoke alarms, CO₂ detectors, and heat detectors.
  • Maintain records of electrical testing, and portable appliance testing.
  • Ensure equipment checks are updated and reviewed.
  • Resolving complaints where possible.
  • Contributing and assisting in the achievement of Key Performance Indicators.

Shift leader

Costa Coffee
Hawick
2018.10 - 2021.04
  • Ensured work days flowed smoothly by effectively managing rotas.
  • Maintained high standards of customer service for improved satisfaction ratings.
  • Led team meetings to foster communication and improve work efficiency.
  • Maintained clean and safe work environment with regular inspections and cleaning rosters.
  • Provided thorough training to new employees, enhancing their job competence quickly.
  • Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
  • Assisted customers in product selection, improving sales figures consistently.
  • Facilitated positive work culture through open communication and feedback sessions.
  • Oversaw stock inventory, mitigating risk of shortages or overstock situations.

Team leader

J.D. Wetherspoon
Hawick
2016.11 - 2018.10
  • Improved customer satisfaction through close collaboration with the team.
  • Encouraged open communication, fostering a positive work culture.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Delegated tasks to make best use of individuals' skills.

Education

SVQ Level 2 - Asset and Building Compliance Awareness

Chartered Institute of Housing
Hawick
2024.05 - 2024.05

SVQ Level 2 - Housing Practice

Chartered Institute of Housing
Hawick
2023.08 - 2024.01

SVQ Level 5 - Business and Administration Modern Apprenticeship

Borders College
Hawick
2021.04 - 2022.10

Higher National Diploma - IT & Administration

Hawick High School
Hawick
2015.08 - 2016.04

NVQ level 5 - English

Hawick High School
Hawick
2015.08 - 2016.04

NVQ Level 5 - Business Management

Hawick High School
Hawick
2015.08 - 2016.04

Skills

  • Time management
  • Meeting deadlines
  • Data management
  • Team player
  • Working alone effectively
  • Excellent communication
  • Fast learner
  • Highly organised

Certification

Good complaints handling Stage 1 - Scottish Public Services Ombudsman - 19/03/2023

Principles of Customer Service - World host - 12/12/2022

References

References available upon request.

Timeline

SVQ Level 2 - Asset and Building Compliance Awareness

Chartered Institute of Housing
2024.05 - 2024.05

SVQ Level 2 - Housing Practice

Chartered Institute of Housing
2023.08 - 2024.01

Property Compliance Assistant

Waverley Housing
2021.04 - Current

SVQ Level 5 - Business and Administration Modern Apprenticeship

Borders College
2021.04 - 2022.10

Shift leader

Costa Coffee
2018.10 - 2021.04

Team leader

J.D. Wetherspoon
2016.11 - 2018.10

Higher National Diploma - IT & Administration

Hawick High School
2015.08 - 2016.04

NVQ level 5 - English

Hawick High School
2015.08 - 2016.04

NVQ Level 5 - Business Management

Hawick High School
2015.08 - 2016.04
Megan Baxter