MEGAN BALL
Stirling,Stirlingshire
Summary
A fourth-year student at the University of Stirling studying BA (Hons) Education (Primary) with a specialism in Modern Languages (French). I am interested in working with people and making a difference. I am keen to do this by gaining a new role in this customer-facing job.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Dotcom personal shopper
Tesco Superstore
Stirling, Stirlingshire
10.2024 - Current
- Picking & Packing Orders: Efficiently and accurately picked items from the store to fulfill customer orders, minimising returns from damage.
- Customer Satisfaction: Consistently ensured the highest levels of customer satisfaction by maintaining product availability, and selecting high-quality replacements for out-of-stock items.
- Time Management: Worked under timed conditions to meet delivery windows, ensuring that all orders were processed and ready within allocated timeframes.
- Team Collaboration: Worked closely with other team members, including delivery drivers and store staff, to ensure smooth order fulfillment and on-time delivery.
Seasonal Retail Assistant
Penny Petroleum
Fort Augustus, Highland
03.2024 - 09.2024
- Customer Service: Delivered exceptional customer service in a busy retail environment, ensuring that both locals and tourists received prompt support and had their needs met during the busy summer season.
- Packed and wrapped gifts with attention to detail.
- Resolved customer complaints with proactive problem-solving skills.
- Complimented by colleagues for my customer service skills.
- High-Volume Sales: Managed high turnover of goods, including fuel, store products, and local tourist souvenirs, particularly during peak summer months. This required efficient stock handling and quick sales processing to keep up with demand.
- Promotions & Upselling: Promoted in-store deals and upsold relevant products to customers, driving additional sales during the busy season.
- Cash Handling & Till Operation: Operated POS systems, handled customer transactions, and maintained a high level of accuracy and outstanding till service during peak sales hours, ensuring fast and secure processing of payments.
- Health and Safety Compliance: Ensured compliance with safety regulations, particularly related to the sale of age-restricted products.
Seasonal Retail Assistant
Primark
Stirling, Stirlingshire
11.2023 - 01.2024
- Stock Management & Merchandising: Continually replenished stock and maintained appealing and presentable departments, ensuring a positive shopping experience for customers.
- Team Recognition: Recognised by managers and colleagues for strong organisational skills and attention to detail, consistently keeping the store tidy and well-presented.
- Peak Period Performance: Entrusted with maintaining the busiest department during the high-pressure Christmas period due to demonstrated efficiency and ability to handle high-volume tasks.
- Customer Service Excellence: Delivered exceptional in-store experiences through positive and attentive customer service by actively engaging with customers, using product knowledge to provide personalised advice, and making thoughtful product recommendations.
- Returns & Exchanges: Handled returns and exchanges efficiently and professionally, maintaining customer satisfaction while adhering to store policies.
Food and Beverage Assistant
The Lovat Loch Ness
Fort Augustus, Highland
05.2022 - 12.2022
- Guest Reception & Seating: Warmly welcomed guests upon arrival, offered coat service, and guided them to their designated seats, ensuring a smooth and comfortable start to their dining experience.
- Food & Beverage Recommendations: Advised customers based on my extensive experience and knowledge of the menu to provide personalised food and drink recommendations, tailoring suggestions based on guest preferences and dietary requirements.
- Customer Care & Satisfaction: Fostered a welcoming atmosphere through first-class customer service, including efficient table clearing between courses, ensuring beverages were consistently replenished, and attending to guest needs promptly.
- Customer satisfaction was made evident by reviews left about my service.
- Team Communication: Communicated clearly and effectively with colleagues regarding customer orders and dietary requirements to ensure seamless service delivery.
- Closing Procedures: Assisted with end-of-day duties, including surface cleaning, cutlery polishing to the highest standard, and preparing the restaurant for the next service.
Housekeeping Assistant
The Caledonian Hotel
Fort Augustus, Highland
05.2021 - 08.2022
- Team Collaboration: Worked in a team of two to uphold the highest standards of cleanliness and hygiene in all areas of the hotel.
- Proactive Problem Solving: Took the initiative to identify and implement efficient cleaning strategies, reducing average room preparation times.
- Room Preparation: Went above and beyond the standards, to achieve an immaculate presentation.
- Stripped and remade beds, ensuring linens were fresh and rooms were neatly arranged to provide guests with a clean, comfortable environment.
- Replenished consumables and refreshments to enhance guest comfort, ensuring rooms were well-stocked and welcoming.
- Followed rigorous sanitisation protocols, particularly during the Covid-19 pandemic, ensuring all guest rooms were thoroughly cleaned and disinfected to ensure guest safety.
- Meticulously cleaned floors and surfaces to the highest standards.
- Security & Safety: Ensured all rooms were securely locked after cleaning, maintaining a high level of safety and privacy for guests.
- Maintenance Awareness: Proactively identified and reported maintenance issues to ensure timely resolution and maintain the hotel's overall quality.
Education
Bachelor's Degree - Education (Primary) with a specialism in Modern Languages
University of Stirling
September 2022 -
SCQF Level Six - Childhood Practice (Higher Childcare and Development)
UHI Inverness
09.2021 - 08.2022
Higher English, Higher Psychology, Higher French, Higher Human Biology, National 5 Maths, National 5 Business Management
Lochaber High School
Fort William, Highland 08.2018 - 05.2021
Skills
- Customer service excellence
- Communication skills
- Team collaboration skills
- Problem-solving skills
- Organisational skills
- Time management
- Hospitality expertise
Affiliations
- Horse-riding
- Running
Accomplishments
As President of the SUTES – Teaching and Education Society at the University of Stirling for two consecutive years, I led a committee of seven members, successfully organising key events, including the Education Ball , which attracted 140 attendees. My leadership and organisational skills were recognised through my re-election for a second year. In addition to my role within the society, I actively participated in several out-of-hours university events, including the inaugural Health and Wellbeing Student Fair , where my presentation won first place. This experience further honed my event management and public speaking abilities, contributing to my personal and professional growth.
Languages
French
Upper intermediate (B2)
Volunteer History
- Volunteered for three years at a horse stable, learning about horse care and helping the elderly look after their horses.
- Placement in a primary school during my University Course, providing joyful experiences of interacting with children.
Both volunteering opportunities have allowed me to engage with individuals of varying ages, building valuable skills in communication.
References
References available upon request.
Timeline
Dotcom personal shopper
Tesco Superstore
10.2024 - Current
Seasonal Retail Assistant
Penny Petroleum
03.2024 - 09.2024
Seasonal Retail Assistant
Primark
11.2023 - 01.2024
Food and Beverage Assistant
The Lovat Loch Ness
05.2022 - 12.2022
SCQF Level Six - Childhood Practice (Higher Childcare and Development)
UHI Inverness
09.2021 - 08.2022
Housekeeping Assistant
The Caledonian Hotel
05.2021 - 08.2022
Higher English, Higher Psychology, Higher French, Higher Human Biology, National 5 Maths, National 5 Business Management
Lochaber High School
08.2018 - 05.2021
Bachelor's Degree - Education (Primary) with a specialism in Modern Languages
University of Stirling
September 2022 -
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