MEGAN BAKER
Exeter,Devon
Summary
I am seeking work experience (2-3 days a week), in a vibrant business environment, preferably in Customer Service, Business Development, or Project Management role. I am an Undergraduate Business student currently in my third year, aiming to achieve a high grade in BA Business Management at Exeter College (awarded by the University of Exeter) in July 2026. I am an accomplished and enthusiastic manager with almost half a decade of experience in high-demanding hospitality settings. A competent, team-orientated leader with effective prioritization and a distinct value for client/customer relations. Exceptional results in a high-performing team, handling a range of challenges with assured confidence and clear guidance. My skills include; Engaging leadership style, improved team performance management, clear staff management, training and development competence with a customer-centric attitude. I am an organised business administrator who is both flexible and innovative.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work history
Fines and penatlties administrator
Scot group
Exeter, Devon
- 2026.03
- Processing Liability Transfers: When a vehicle is flagged for a traffic violation (speeding, parking, bus lane usage, etc.), the administrator must identify the specific hirer at the time of the offense and formally transfer the legal liability from Scot Group to that customer.
- Managing Payment Portals: The role involves navigating various external portals—such as those for the London Congestion Charge, Dart Charge, or local council parking systems—to log, pay, or dispute fines within strict legal timeframes to avoid escalating costs.
- Invoicing and "Recharging" Customers: Administrators are responsible for calculating and raising invoices to recharge the fine amount plus a contractually agreed administration fee (typically around £35–£42) to the retail or corporate customer’s account.
- Liaising with Credit Control: You work closely with the Credit Control department to ensure that fine-related charges are successfully collected and to assist in resolving any customer disputes regarding the validity of a recharged penalty.
- Data Accuracy and Archiving: The role requires meticulous record-keeping, including scanning physical PCNs (Penalty Charge Notices), logging them into the internal fleet management system, and maintaining an audit trail for thousands of vehicles across the UK branch network.
Front of house
Lord Haldon Country Hotel
Exeter, Devon
- 2026.03
- High-Volume Banquet Service: Executed seamless food and beverage service for large-scale weddings and corporate functions of up to 120 guests, maintaining strict timing for multi-course wedding breakfasts in the Belvedere Suite.
- Courtyard Restaurant Excellence: Provided high-standard table service in the hotel’s main restaurant, demonstrating deep menu knowledge and offering personalized wine and beverage pairings to enhance the "Devon country house" dining experience.
- Expert Bar Management: Operated the hotel bar with proficiency, managing stock levels, preparing a wide range of traditional and contemporary drinks, and ensuring a welcoming atmosphere for both residents and local visitors.
- Adherence to Licensing & Safety: Maintained 100% compliance with UK licensing laws, food hygiene regulations, and health and safety standards, ensuring a clean and organized environment in high-traffic service areas.
- Upselling & Revenue Growth: Actively promoted daily specials, local Devon ales, and premium spirits, consistently meeting or exceeding shift sales targets through attentive and suggestive selling techniques.
Shift runner
Coffee #1
Exeter, Devon
2024.02 - 2026.03
- Supervised daily operations as Shift Runner, ensuring smooth service and staff coordination during busy periods.
- Delivered exceptional customer service as a barista, consistently meeting quality and speed targets in a high-pressure environment.
- Actively upsold promotional items and new products, contributing to a measurable increase in daily sales.
- Consistently received positive feedback from customers, including multiple compliments and formal reviews sent to head office.
- Accurately handled cash, card, and mobile transactions, balancing tills and completing end-of-day reconciliations.
- Delegated tasks effectively across team members to maximize efficiency and maintain store standards.
- Trusted keyholder responsible for opening and securely locking up the store, including health & safety and cleanliness checks.
- Provided shift cover and operational support across three additional stores in the chain, adapting quickly to different team environments and workflows.
Shift Manager
McDonald's
Exeter, Devon
2021.01 - 2026.03
- Completed comprehensive shift reports to support seamless handovers.
- Led by example and demonstrated company best practices.
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Increased team efficiency by analysing staff and equipment performance.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Led team of 170+ to achieve KPI targets in fast-paced environments.
- Evaluated team outputs and delivered constructive feedback to aid professional development.
Shift Manager
McDonald's
Exeter, Devon
2021.01 - 2026.03
- Completed comprehensive shift reports to support seamless handovers.
- Led by example and demonstrated company best practices.
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Increased team efficiency by analysing staff and equipment performance.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Led team of 170+ to achieve KPI targets in fast-paced environments.
- Evaluated team outputs and delivered constructive feedback to aid professional development.
Shift Manager
McDonald's
Exeter, Devon
2021.01 - 2026.03
- Completed comprehensive shift reports to support seamless handovers.
- Led by example and demonstrated company best practices.
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Increased team efficiency by analysing staff and equipment performance.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Led team of 170+ to achieve KPI targets in fast-paced environments.
- Evaluated team outputs and delivered constructive feedback to aid professional development.
Shift runner
Coffee #1
Exeter, Devon
2024.09 - 2025.06
- Supervised daily operations as Shift Runner, ensuring smooth service and staff coordination during busy periods.
- Delivered exceptional customer service as a barista, consistently meeting quality and speed targets in a high-pressure environment.
- Actively upsold promotional items and new products, contributing to a measurable increase in daily sales.
- Consistently received positive feedback from customers, including multiple compliments and formal reviews sent to head office.
- Accurately handled cash, card, and mobile transactions, balancing tills and completing end-of-day reconciliations.
- Delegated tasks effectively across team members to maximize efficiency and maintain store standards.
- Trusted keyholder responsible for opening and securely locking up the store, including health & safety and cleanliness checks.
- Provided shift cover and operational support across three additional stores in the chain, adapting quickly to different team environments and workflows.
Shift runner
Coffee #1
Exeter, Devon
2024.02 - 2025.01
- Supervised daily operations as Shift Runner, ensuring smooth service and staff coordination during busy periods.
- Delivered exceptional customer service as a barista, consistently meeting quality and speed targets in a high-pressure environment.
- Actively upsold promotional items and new products, contributing to a measurable increase in daily sales.
- Consistently received positive feedback from customers, including multiple compliments and formal reviews sent to head office.
- Accurately handled cash, card, and mobile transactions, balancing tills and completing end-of-day reconciliations.
- Delegated tasks effectively across team members to maximize efficiency and maintain store standards.
- Trusted keyholder responsible for opening and securely locking up the store, including health & safety and cleanliness checks.
- Provided shift cover and operational support across three additional stores in the chain, adapting quickly to different team environments and workflows.
Temporary Sales Assistant
Diggity Doughnuts
Bristol
2022.10 - 2022.11
- Employed visual merchandising skills to present in-store displays of new products, increasing foot traffic by 6%.
- Exceeded weekly targets through dedicated service and selling.
Temporary Sales Assistant
Diggity Doughnuts
Bristol
2022.10 - 2022.11
- Employed visual merchandising skills to present in-store displays of new products, increasing foot traffic by 6%.
- Exceeded weekly targets through dedicated service and selling.
Temporary Sales Assistant
Diggity Doughnuts
Bristol
2022.10 - 2022.11
- Employed visual merchandising skills to present in-store displays of new products, increasing foot traffic by 6%.
- Exceeded weekly targets through dedicated service and selling.
Sales Assistant
Austins
Newton Abbot, Devon
2018.10 - 2020.01
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Provided excellent sales services by offering bespoke product advice.
Sales Assistant
Austins
Newton Abbot, Devon
2018.10 - 2020.01
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Provided excellent sales services by offering bespoke product advice.
Sales Assistant
Austins
Newton Abbot, Devon
2018.10 - 2020.01
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Provided excellent sales services by offering bespoke product advice.
Education
BA - Business Management
Exeter College
2025.09 - 2026.06
Business Foundation Degree - undefined
Exeter College
2023.09 - 2025.06
BTEC/NVQ Level 3 - Business
Exeter College
2019.09 - 2022.06
GCSEs - undefined
Teign School
Newton Abbot 2014.09 - 2019.06
References
- Victoria, Walton, Programme Director BA Business Management (Ord), victoriawalton@exe-coll.ac.uk, Exeter College
- Kelly, Hobbs, General Manager, Kelly.hobbs@coffee1.co.uk, Coffee #1
Hobbies and Interests
Dartmoor Walking
Personal Information
Availability: 2-3 days a week
Interests
Dartmoor Walking
Timeline
BA - Business Management
Exeter College
2025.09 - 2026.06
Shift runner
Coffee #1
2024.09 - 2025.06
Shift runner
Coffee #1
2024.02 - 2026.03
Shift runner
Coffee #1
2024.02 - 2025.01
Business Foundation Degree - undefined
Exeter College
2023.09 - 2025.06
Temporary Sales Assistant
Diggity Doughnuts
2022.10 - 2022.11
Temporary Sales Assistant
Diggity Doughnuts
2022.10 - 2022.11
Temporary Sales Assistant
Diggity Doughnuts
2022.10 - 2022.11
Shift Manager
McDonald's
2021.01 - 2026.03
Shift Manager
McDonald's
2021.01 - 2026.03
Shift Manager
McDonald's
2021.01 - 2026.03
BTEC/NVQ Level 3 - Business
Exeter College
2019.09 - 2022.06
Sales Assistant
Austins
2018.10 - 2020.01
Sales Assistant
Austins
2018.10 - 2020.01
Sales Assistant
Austins
2018.10 - 2020.01
GCSEs - undefined
Teign School
2014.09 - 2019.06
Fines and penatlties administrator
Scot group
- 2026.03
Front of house
Lord Haldon Country Hotel
- 2026.03