Megan Baker
Stanstead Abbotts
Summary
I am a dependable, self-motivated, and open-minded individual dedicated to excelling in every task I take on. My caring and bubbly nature, paired with strong communication skills, allows me to thrive in high-pressure and emotionally charged environments, whether working alone or managing a team. I actively pursue new skills, embrace change, and am committed to continuous improvement.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Coordinator
Dogs Trust
London
06.2023 - 08.2025
- Manage communications via phone and email with vulnerable dog owners facing homelessness. Assisting them in locating dog-friendly housing and addressing veterinary bill concerns. I provide informed guidance and resolve complex cases while emphasising the importance of signposting for those we cannot support.
- Register clients with housing confirmation for our veterinary scheme and accurately input relevant information into DTS, including verification of microchip details.
- Coordinate with stakeholders through email and phone, primarily communicating with veterinary practices about shared clients, while also liaising with support workers and our internal veterinary team. Handle complex cases by transmitting information between veterinarians as they evaluate treatment options.
- Process veterinary billing on a weekly basis.
- Evaluate and respond to direct referrals on DTS from homelessness organisations. Facilitate communication with new homeless support services interested in joining the scheme and refer them to colleagues for endorsement if necessary.
- Investigate phone and email inquiries about invoices with veterinary practices, prioritising strong relationship management with these stakeholders to ensure the continuity of our services.
- Support colleagues in identifying suitable clients for case studies.
- Shadowed the Senior Regional Engagement Officer in her meetings with services and attended a Women's Centre visit in Brighton to endorse them to be dog friendly.
- SharePoint site owner - I took part in a SharePoint Site Owner day workshop and now have the skills to develop the site and support my colleagues to improve the way we work.
- Member of the neurodiverse DT colleague network - taking part in peer support and training to better understand myself and neurodiverse colleagues around me to maintain a collaborative and inclusive environment.
- A mentor in the mentoring programme set up for Outreach.
- Avid member of the Outreach Wellbeing Group - developing new ideas for this group such as a sunflower growing competition.
- Ongoing training on a frequent basis - For example, The positive impact of dogs on humans and Mentoring and Stress, Vicarious Trauma and managing wellbeing with HomelessLink.
Vet Team Assistant
Dogs Trust
London
03.2022 - 06.2023
- Oversaw administration for the Veterinary Support Fund by communicating with colleagues at rehoming centres, processing applications received throughout the week, and presenting them to a panel every Monday. Sent certificates to centres to confirm new or retrospective VSF cover.
- Formatted SOPs and attended the SOP working group, driving processes to completion through each review stage before publishing on The Pawtal.
- Worked in the Pharmacy two days a week, which involved checking prescriptions, liaising with colleagues regarding protocols and medications, and addressing public queries via email and phone. Created a team planner to help keep everyone on track with daily tasks.
- Organised in-person and virtual meetings for the veterinary team, including those for RC and London vet nurses and the senior London veterinary team. Planned a 2-day meeting in Cardiff in October 2022, gaining experience in coordinating catering, travel, hotels, CPD presentations from external guests, and planning agendas. Successfully kept the meeting on schedule, receiving positive feedback from the Deputy Vet Director.
- Identified issues with lost updates within Teams chats, which led to the creation of a newsletter on our SharePoint home page to provide general updates. Focused on driving projects such as the Pain Management Working Group.
Assistant Manager
Pets Corner
Tring
03.2020 - 03.2022
- Completed opening and closing procedures each day.
- Improved customer satisfaction by assisting with enquiries, handling complaints and providing product information.
- Developed team's product knowledge, resulting in increased store sales.
- Performed cash handling duties and stock control, reduced discrepancies in daily takings and investigated any discrepancies if they did arise.
- Oversaw business staffing and training, building successful, customer-focused team. We maintained these high levels of team performance where I conducted regular training sessions on the shop floor, on topics such as animal nutrition or flea and worming products.
- Supported Manager to ensure smooth daily operations in a busy retail environment.
- Encouraged upselling techniques amongst staff members, enhanced revenue generation. This included running promotions and events such as puppy socialisation classes.
- Liaised with suppliers for timely delivery of goods whilst ensuring best prices were negotiated.
- Managed holiday rotas for staff members; ensured adequate coverage during peak seasons.
Education
BSc (Hons) - Animal Sciences
Moreton Morrell Agriculture College (part of WCG)
Warwickshire 09.2016 - 06.2019
BTEC Level 3 Extended Diploma - Animal Management
Shuttleworth College
Biggleswade 09.2014 - 07.2016
Level 2 Certificate - Awareness of Mental Health Problems
North Warwickshire and Hinckley College
10.2019 - 10.2020
Skills
- Data entry
- Invoices
- Customer Service
- Administration (involving use of Microsoft packages, DTS, Salesforce and SharePoint)
- Problem solving
- Communication
- Leadership
- SOP development
- Case management
- Communication skills
- Event planning
- Team mentoring
- Process improvement
Volunteering
- SHOUT Mental Health Crisis Text Line
- Sri Lanka Elephant Conservation
- Stratford Butterfly Farm
- Wildlife Warwickshire Trust (Brandon Marsh Centre)
Timeline
Coordinator
Dogs Trust
06.2023 - 08.2025
Vet Team Assistant
Dogs Trust
03.2022 - 06.2023
Assistant Manager
Pets Corner
03.2020 - 03.2022
Level 2 Certificate - Awareness of Mental Health Problems
North Warwickshire and Hinckley College
10.2019 - 10.2020
BSc (Hons) - Animal Sciences
Moreton Morrell Agriculture College (part of WCG)
09.2016 - 06.2019
BTEC Level 3 Extended Diploma - Animal Management
Shuttleworth College
09.2014 - 07.2016
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