Accomplished professional with extensive experience in staff management and operational efficiency, overseeing the operations of large teams exceeding 100 members. Demonstrates strong leadership skills and expertise in crisis handling, ensuring smooth store operations and exceptional customer service. Proficient in planning promotions, implementing new products, and managing maintenance tasks. Holds a personal licence and is a qualified baker, with a proven track record in employee training and problem-solving. Committed to enhancing business performance through strategic planning and innovative solutions.