MEERAB SHAMOON
Summary
Accomplished professional with extensive expertise in retail merchandising and strategic sales, demonstrating exceptional managerial techniques and leadership in diverse environments. Proven ability to drive product promotions and enhance customer service through effective delegating and staff education. Skilled in budgeting, financial analysis, and KPI tracking, with a strong focus on stock control and retail materials management. Committed to achieving organisational goals through innovative decision-making and crisis handling, while fostering team leadership and staff recruitment.
Overview
5
5
years of professional experience
Work history
Book shop manager
British heart foundation
London , Lambeth
05.2023 - Current
- Trained new employees, ensuring high levels of service quality and knowledge about products.
- Created window displays to entice potential customers into the store.
- Increased customer satisfaction by implementing a more efficient book shelving system.
- Executed marketing campaigns within store premises, leading to heightened brand visibility.
- Managed budgets efficiently, ensuring financial stability of the centre.
- Optimised marketing budgets through careful allocation of resources.
- Successfully delivered on tasks within tight deadlines.
- Completed customer orders with speed and accuracy.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Oversaw recruitment procedures, attracting high calibre candidates.
- Managed multiple online sales channels for diversified revenue sources.
- Trained and supported team to develop and manage online sales processes.
- Increased online sales by implementing innovative marketing strategies.
- Facilitated staff training sessions on finance systems to improve proficiency levels.
shop manager designate
British heart foundation
london, London
08.2022 - 05.2023
- Covered almost every shop in area and performed really good in achieving targeted goals.
- Directed execution of visual merchandising techniques to drive sales and increase foot traffic.
- Led teams to deliver consistently excellent sales-floor service, continually meeting individual needs for first-class customer experiences.
- Ensured shop floor staff maintained strict visual merchandising standards, optimising sales opportunities.
- Communicated and enforced company policies and best practices to maximise compliance and internal standards.
- Closely monitored impulse buys throughout each shift, guiding staff members in upselling techniques to improve sales performance.
- Made strategic resource recommendations to improve business profit potential.
- Performed accurate cash counts at store opening and closing.
- Handled diverse customer queries, providing accurate store, product and service information.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Kept appropriate stock levels to match expected demand.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Improved efficiency and productivity by acquiring new skills.
Retail Sales Assistant
British Heart Foundation
Streatham, Lambeth
05.2021 - 08.2022
- Assisted customers with product selection and sales, recommending coordinating items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Ensured high levels of customer satisfaction through outstanding product knowledge and attentive, personalised service.
- Created attractive product displays to enhance customer engagement and boost sales.
- Maintained up-to-date product and market trend knowledge to offer customers relevant, current advice and guidance.
- Updated product labelling and promotional pricing.
- Educated customers on product and service offerings, engaging in special offers and promotions to increase sales.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
Volunteer Worker
British Heart Foundation
London , London
12.2020 - 07.2021
- Collected donations and sorted out quality items for resale or immediate community use.
- Organised sales and donations through online platforms to reach wider customer base.
- Designed charity shop window displays to attract customers.
- Serving customers at till, pricing, sorting and organizing stock in different areas, Visual merchandising (windows and mannequins), excellent team worker, supporting management, serving customers at till, answering calls.
Call center agent
Blazons
Karachi, Sindh
09.2020 - 10.2020
- As call centre agent my duties included Answering calls, emails and web chat enquires from customers, make telesales and market research calls to new and existing customers, deal with customer enquiries and customer support
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Education
BBA - Business Administration
Kasbit
KarachiCertificate of Higher Education - Commerce
Khatoon E Pakistan Govt. Degree College
KarachiMatriculation -
St. Patrick's School
KarachiSkills
- Retail merchandising expertise
- Customer service oriented
- Self-motivated
- Product promotions
- Field trips
- Stocking and replenishing
- Staff education and training
- Money handling abilities
- Strategic sales knowledge
- Retail materials management
- Excellent managerial techniques
- Shop Controller
- Knowledge of e-commerce
- Skillfull negotiation with vendors
- Knowledge of bookselling industry
- Promotion and discount planning
- Recruitment and hiring process
- Goal setting
- Rota management
- Diplomatic communication
- Leadership in diverse environments
- E-Commerce platforms
- Financial reporting
- Conflict Resolution
- KPI tracking and evaluation
- Profit and Loss Analysis
Timeline
Book shop manager
British heart foundation
05.2023 - Current
shop manager designate
British heart foundation
08.2022 - 05.2023
Retail Sales Assistant
British Heart Foundation
05.2021 - 08.2022
Volunteer Worker
British Heart Foundation
12.2020 - 07.2021
Call center agent
Blazons
09.2020 - 10.2020
BBA - Business Administration
Kasbit
Certificate of Higher Education - Commerce
Khatoon E Pakistan Govt. Degree College
Matriculation -
St. Patrick's School