Meer Dabagh
Bushey,UK
Overview
1
1
year of professional experience
Work history
IT Support Volunteer
Thrive Youth CIC
Watford, Hertfordshire
2025.05 - Current
- Assisting with staff intranet planning and website changes aimed at improving usability and internal access to information.
- Supporting Office 365 integration and providing first-line technical assistance to staff.
- Developing familiarity with user account management, IT support processes, and troubleshooting workflows.
- Collaborating with team members to identify IT needs and improve internal workflows.
Customer Experience Expert
Samsung Experience Store
London
2024.11 - 2025.01
- Delivered technical support and product guidance while achieving sales and satisfaction KPIs.
- Assisted customers with device setup, ensuring smooth functionality and user experience.
- Advised on Samsung technologies tailored to individual needs and use cases.
Clinical Shadowing - EPR Systems
Barnet Hospital
London
2024.11 - 2024.11
- Observed the use of SQL, Oracle servers, and Power BI in managing electronic patient records.
- Gained insight into data audits, error resolution workflows, and compliance processes in healthcare IT systems.
Xydrobe VR Cinema Tech
Harrods
London
2024.06 - 2024.08
- Operated VR technology to deliver immersive experiences for high-profile clients, ensuring smooth performance.
- Troubleshot technical issues and worked with the team to set up and maintain VR installations.
Education
Master of Science - Computing & Information Systems (Conversion)
Queen Mary University of London
London /2021 - /2023
Bachelor of Science - Biomedical Science
Cardiff University
Cardiff /2017 - /2020
Skills
- Technical Skills: Excel (V-Lookups, Pivot Tables SUMIFS, etc), Python , Tableau, SQL, Web Development, JavaScript
- Soft Skills: Project Management, Customer Service, Presentations, Teamwork, Problem-solving
Projects
Liver Cirrhosis Diagnosis Using Machine Learning
- Used Python and Scikit-learn to compare KNN and Logistic Regression models, visualising and evaluating performance with confusion matrices and cross-validation.
Recipe Recommendation Website
- Built a responsive recipe suggestion site with HTML, CSS, React.JS, and JavaScript, integrating APIs to display dynamic results based on user input.
Timeline
IT Support Volunteer
Thrive Youth CIC
2025.05 - Current
Customer Experience Expert
Samsung Experience Store
2024.11 - 2025.01
Clinical Shadowing - EPR Systems
Barnet Hospital
2024.11 - 2024.11
Xydrobe VR Cinema Tech
Harrods
2024.06 - 2024.08
Master of Science - Computing & Information Systems (Conversion)
Queen Mary University of London
/2021 - /2023
Bachelor of Science - Biomedical Science
Cardiff University
/2017 - /2020