Meenesh Ganta
Summary
Dynamic professional with expertise in enhancing service standards and driving business performance to achieve organizational goals. Proven ability to foster business growth through effective operations management and strong team leadership. Committed to implementing innovative strategies that boost profitability and elevate customer satisfaction.
Overview
4
4
years of professional experience
Work history
Assistant General Manager
Ibis London Barking
London
2024.05 - 2026.05
- Coaching, supervising and leading by example a team of 14 talents, ensuring they are confident and comfortable in delivering personalised customer care while maintaining full compliance with brand standards.
- Working together with the team to exceed ALL Loyalty & Quality KPI targets while supporting the General Manager with monthly staff scheduling, ensuring that all talents are up to date with trainings as well as providing them with regular coaching.
- Oversee and working closely with all hotel departments including Housekeeping, Maintenance, and F&B to ensure brand standards were consistently maintained across all departments and action plans were effectively implemented, contributing to an excellent score of 89.37% vs +23.32% last year.
- Designing effective workloads across all departments and managing group reservations to ensure smooth day-to-day hotel operations.
Team Member / Hotel Team Leader
Ibis & Ibis budget London Barking
London
2022.10 - 2024.05
- Managed front desk operations and supported AGM & General Manager with daily hotel operations, including handling overbookings, and coordinating with housekeeping and maintenance teams.
- Team coaching by motivating Heartists to ensure excellent personalised customer service and smooth day-to-day operations in a busy hotel environment reflecting the hotels results. Achieved ALL enrolment target.
- Actively supporting housekeeping operations through daily room inspections, identifying areas for improvement to improve the room cleanliness score.
- I regularly encourage & monitor guest reviews across all platforms, responding to feedback appropriately and resolving challenging situations with a guest-focused approach. Resulting in achieving and surpassing the hotel's Reputation Performance Score (RPS)of 70.57(+2.57 pts vs target)
- Monitored guest feedback, EOD packs, Room reconciliations, helping improve guest satisfaction and achieve hotel performance targets.
Education
International Business Management
Kingston University
LondonAccor Trainings
I completed a project aimed to improving overall quality and guest experience at ibis budget London Barking that resulted in the hotel achieving one of the most improved RPS YoY (+10.8% vs 2022)
Timeline
Assistant General Manager
Ibis London Barking
2024.05 - 2026.05
Team Member / Hotel Team Leader
Ibis & Ibis budget London Barking
2022.10 - 2024.05
International Business Management
Kingston University