NEHA KASULA

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Used Microsoft Word and other software tools to create documents and clear communications.

• Provide friendly and helpful service at tills, making sure customers have positive experience.
• Confidently handle cash and card payments with accuracy in busy store.
• Regularly check product dates and reduce items close to expiry to minimize waste.
• Keep shelves stocked and displays neat, making store easy to shop in.
• Help customers on shop floor by answering questions and guiding them to products.
• Take pride in keeping store clean, organized, and running smoothly.

• Upheld company policies whilst interacting with customers to maintain brand reputation.
• Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
• Multi-tasked to keep customer service levels at optimal capacity at peak times.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.