Meenal Mayor

· To deliver work with customers in a range of community settings which supports Community Solutions move customers from need to self-reliance.

· To provide response to the MP’s and councillor’s enquiries/complaints within the time frame with high level of accuracy.

· To provide customer service by answering queries by phone, letter, and email.

· To provide cost effective removals and storage services to the customer by liaising with the external agencies.

· To work with the Community and Voluntary Sector and partners to ensure services to residents are delivered in a holistic, customer focused way.

· Work with individuals or families who have limited self-sufficiency / resilience in areas from example low skills, unemployment, poor health, poor housing conditions, potential homelessness, family breakdown, domestic violence, substance dependency amongst others.

· Comply with processes for case recording and information management which assist with excellent case management and assist with performance management and compliance.

· Undertake routine building related checks, monitoring and maintain the necessary records relating to this process.

. Provided person-centred advice and guidance, aiding service user progress towards independent living.

. Managed a large caseload of clients covering varied needs, including mental health, homeless and alcohol misuse issues.

. Completed accurate, thorough reporting on Homeless service use, regularly monitoring performance against set targets.

. Assessed clients and documented information for records and analysis.

. Established and maintained working relationships with clients based on trust and non-judgement.

. Identified key client needs to develop targeted support programmes.

• • Manage busy reception area i.e. welcoming all visitors, first point of contact, directing staff, pupils and school governors as well as constantly projecting a professional image of the school.
  • Obtaining visitors’ vetting details e.g. DBS certificate, photographic ID for the Single Central Record and enforce school vetting procedure.
  • Managing the school switchboard, transferring calls, taking and delivering messages.
  • First aid qualified, keeping health and safety as a top priority, attend to unwell/injured students and staff, calling an ambulance if required. Administer minor first aid and keep appropriate records, administer prescribed medicines and monitoring EHC Plans.
  • Completing home visits for new starters and ensuring that home school agreements, photo consents and dietary requirement forms are kept up to date.
  • Assisting school attendance officer in the processing of lateness and punctuality, in-year transfer applications, recording pupil attendance electronically, making first day contact with parents for unauthorised absence.
  • Make telephone calls to parents if students are unwell and follow up as necessary
  • Liaise with Parent Support Advisor and Designated Safeguard Lead (DSL) to ensure safe working conditions and systems are in place for staff working with children, adults and families in their care.
  • Maintain and update internal IT software (Integris) relevant to new student information and their academic progress.
  • Manage inventories, check uniform stock, place stock orders, check orders by matching delivery notes with purchase orders and inform the Finance Officer of discrepancies.
  • Under the direction of the Office Manager, assist with organisation, communication and booking of educational visits for the school.
  • Liaison with external companies to report and follow ups regarding faulty equipment.
  • Organising after school clubs and mediating between staff and parents to accommodate changes.
  • Clerical support e.g. photocopying, filing, laminating, printing, electronic communications, sort and distribute mail.
  • Balancing of front office and petty cash as well as banking.
  • Distribute incoming mail and prepare outgoing mail
  • Advanced experience of MS Office (Word, Excel, Outlook).
  • Ordering educational equipment.
  • Adhering to the school policies relating to child protection, GDPR, health and safety.
  • Ability to establish good working relationships at all levels i.e. students, teachers, senior management, Directors, Trustees, Inner Circle membership group etc.
  • Keeping up to date by participating in training and other learning activities.

• Manage busy reception area i.e. welcoming all visitors, first point of contact, directing staff, pupils and school governors as well as constantly projecting a professional image of the school.

• Assisted managers in compiling and organising materials for meetings.
• Received, sorted and distributed incoming mail.
• Provided printing, photocopying scanning support to colleagues.
• Took detailed minutes at meetings following instructions from senior team members.
• Made travel arrangements and booked accommodation for staff members.
• Ordered office supplies and researched new deals and suppliers.
• Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
• Coordinated and facilitated company social outings and lunches, showing up to event venues in advance to make preparations.

• Assisted customers in determining the proper postal service for their needs and in finding the right product for their budgets.
• Patiently handled all customer queries included escalated cases and make sure that each customer understood the features of various products available to them.
• Helped customers to choose suitable post office financial products i.e. mortgage, home phone/broadband, life insurance and home insurance by explaining features in detail that would make it easier for them to choose best product according to their needs.
• Being product champion, I was training in charge for my colleagues in East Anglia region.
• Handled large amount of cash, stock and inventories.
• Checking and sending service for DVLA documents and passport forms.
• Helping vulnerable customers to fill various application forms.

• Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
• Maintained excellent client satisfaction by providing professional, courteous customer service.
• Minimised long register queues by completing sales transactions quickly and accurately.
• Bagged, boxed and wrapped goods with care to maintain quality and presentation.
• Displayed and restocked merchandise by following brand guidelines.
• Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
• Notified line manager when cash on hand exceeded holding limit as per standard stock summary.
• Paid out pensions and benefits in line with regulations.
• Cashed and dispensed high volumes of money orders per shift with zero error.
• Completed passport applications, handling application form processing and taking passport photographs.