Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Timeline
Generic
MEENAKSHI KANNAN

MEENAKSHI KANNAN

London,India

Summary

Results driven professional with over 7.5 years of experience in Banking and Financial Services domain as a Business Analyst and Software Tester, to deliver high-quality, compliant digital solutions. Skilled in requirements elicitation, process mapping, test planning and defect management ensuring solutions meet both functional and quality expectations. Proven ability to gather and analyse business requirements , design functional specifications and perform end-to-end testing with strong understanding of payment systems, risk management and core banking operations.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Business Analyst

TCS, Client: Natwest
2018.05 - 2022.08
  • Mobile Banking Migration system is an effort to migrate servers belonging to third party vendors to RBSG in order to reduce its dependency from third party vendors.
  • Bridged the gap between business stakeholders and technical teams by translating banking processes into clear functional and non-functional requirements.
  • Led end-to-end requirement gathering and UAT cycles achieving zero major production defects.
  • Conducted end-to-end testing of core banking applications and digital payment systems, of mobile apps across all platforms (iOS, Android, Blackberry and Windows) achieving a 75% reduction in post-release defects through proactive test planning and scenario coverage.
  • Improved requirement traceability by 30% using JIRA and Confluence.

QA Analyst

TCS, Client: Natwest
2016.10 - 2017.10
  • Led end-to-end testing of iOS and Android applications, ensuring high quality releases across multiple devices, OS versions and screen sizes.
  • Designed and executed comprehensive test plans, test cases and test scripts for functional, regression and usability testing.
  • Identified, documented and tracked defects using JIRA, reducing production bugs by 40% over successive releases.
  • Detected a major defect, which, upon resolving reduced crash rates by 20%
  • Collaborated closely with developers, product owners and designers in Agile/Scrum environment to clarify requirements and resolve issues.
  • Applied BA skills to refine user stories and acceptance criteria for complex payment features, reducing ambiguities and cutting rework
  • Assisted product owners and business analysts in conducting gap analysis translating business requirements into testable scenarios and traceable test cases.
  • Coached Junior Testers on test design techniques such as BDD, significantly improving test coverage and defect detection rates.

QA Analyst

TCS, Client: RBS Enterprise App
2015.04 - 2016.09
  • Executed 250+ functional and integration test cases for about 10 different mobile applications on iOS and Android, detecting 35 high-severity defects before UAT.
  • Participated in requirements and design reviews, clarifying acceptance criteria and reducing rework during testing.
  • Conducted cross-browser and mobile compatibility testing to ensure consistent UX across desktop and tablet clients, reducing UI-related incidents in production.

Associate QA Analyst

TCS, Client: Bank of America
2014.04 - 2015.03
  • Improved mobile app stability and user experience by identifying critical defects in both Consumer and Global Wealth and Investment Management apps
  • Designed and executed test strategies thereby improving test coverage.
  • Detected high-risk defects in payments and trading workflows ensuring accuracy and reducing customer impact.
  • Gained immense knowledge in both Retail Banking features (Accounts and Payments) and Investment Banking Systems (Trading and Transaction Processing)

Education

B.Tech - Electronics & Communication Engineering

Kalasalingam University
Krishnankoil

Skills

  • BA Tools: QC, JIRA, Confluence
  • Testing Tools (Supporting Role): Appium, jMeter
  • Methodologies: Agile, Waterfall
  • Interpersonal Skills: Flexibility, Self-Confidence, Quick Learning and Smart Working

Certification

  • ISTQB (Foundation)
  • PSM 1

Accomplishments

  • On-the-Spot Award
  • Star of the Month Award
  • Best Performer Award

Timeline

Business Analyst

TCS, Client: Natwest
2018.05 - 2022.08

QA Analyst

TCS, Client: Natwest
2016.10 - 2017.10

QA Analyst

TCS, Client: RBS Enterprise App
2015.04 - 2016.09

Associate QA Analyst

TCS, Client: Bank of America
2014.04 - 2015.03

B.Tech - Electronics & Communication Engineering

Kalasalingam University
MEENAKSHI KANNAN