Summary
Overview
Work history
Education
Skills
Additional Information
Interests
Timeline
Generic

Meena Reid D.o.B: 22-07-1977

Par,Cornwall

Summary

A highly skilled professional with a strong focus on exceptional customer care and satisfaction. Demonstrates a professional manner and is an effective communicator, known for being a motivational team player. Well-organised and self-motivated, with proven abilities as a skilled problem solver.

Overview

32
32
years of professional experience

Work history

Fulfillment Shift Leader

Tesco
St Austell, Cornwall
07.2020 - Current
  • Identified areas for improvement whilst conducting routine audits on operations and services provided.
  • Kept detailed records of shift activities, providing comprehensive reports to upper management when required.
  • Facilitated positive work culture through open communication and feedback sessions.
  • Upheld company policies strictly, promoting adherence amongst all staff members as well.
  • Maintained clean and safe work environment with regular inspections and cleaning rosters.
  • Coordinated employee tasks to meet business objectives efficiently.
  • Ensured compliance with health and safety regulations at all times during shifts, minimising incidence rates significantly.
  • Conducted regular equipment checks for optimal performance.
  • Ensured smooth operational flow by effectively managing shift schedules.
  • Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
  • Prioritised tasks during busy periods to ensure timely delivery of orders or services.
  • Dealt promptly with staff conflicts, resulting in a harmonious working environment.
  • Assigned tasks, projects and responsibilities to team members and monitored status.
  • Trained and mentored new employees to maximise team performance.
  • Practiced food and health safety to comply with guidelines.
  • Managed staff schedules, ensuring required coverage to meet shift needs within budget.
  • Led team of 20-30 to achieve KPI targets in fast-paced environments.
  • Supervised activities of workers and enforced safety regulations.

Dispensing Optician

Grant Reid Optometrist Ltd
St Austell, Cornwall
01.1994 - 07.2020
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Handled patient enquiries with professionalism and efficiency for excellent levels of customer satisfaction.
  • Provided a warm welcome to guests, informing them of our offers and events for elevated customer experiences.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Monitored multiple databases to keep track of all company inventory.
  • Responsibly managed staff planning to ensure consistent smooth running of the practice.
  • Managed team of four employees, overseeing hiring, training, and professional growth of employees.
  • Handled day-to-day running of the practice, ensuring high levels of productivity and business progression.
  • Carried out day-day-day office duties accurately and efficiently.
  • Enhanced patient comfort during fittings by providing personalised care.
  • Worked closely with optometrists to review prescriptions and discuss patient needs.
  • Managed emergency repairs or replacements efficiently-reducing downtime for patients.
  • Provided excellent aftercare advice following dispensing, promoting long-term visual health amongst patients.
  • Coordinated with suppliers for timely delivery of orders, minimising wait times for patients.
  • Adhered strictly to optical standards regulations-ensuring compliance at all levels.
  • Displayed exceptional attention to detail whilst adjusting frames for optimal fit.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Answered inbound calls and enquiries to provide top-level service.
  • Safeguarded sensitive data with strict adherence to privacy protocols.

Education

FBDO - Dispensing Optics

ABDO
City And Islington College London
08.2001

NVQ Level 2 - Reception Duties

St Austell College
St Austell
01.1996

GCSE -

Fowey Community School
Fowey
07.1993

Skills

  • Professional manner
  • Exceptional customer care
  • Skilled problem solver
  • Effective communicator
  • Motivational team player
  • Well organised
  • Self-motivated
  • Conflict resolution

Additional Information

I'm enthusiastic, hard working and always on the move. I am adaptable and have a vast skillset. I'm happy to diversify to meet the needs of the business.

I have a full clean UK driving licence with my own transport.

I have no dependants so can be very flexible.

I am a non smoker.

I am happy to take orders and direction.

Interests

In my spare time I love walking my dog and keeping fit. I like to regularly workout. I also love tending to my garden, building Lego and making Jigsaws.  

Timeline

Fulfillment Shift Leader

Tesco
07.2020 - Current

Dispensing Optician

Grant Reid Optometrist Ltd
01.1994 - 07.2020

FBDO - Dispensing Optics

ABDO

NVQ Level 2 - Reception Duties

St Austell College

GCSE -

Fowey Community School

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Meena Reid D.o.B: 22-07-1977