Meena Bhachu
Hillingdon
Summary
Accomplished professional with expertise in executive and virtual / onsite administrative support, specialising in complex diary and calendar management, inbox and email management, and client and stakeholder communication. Demonstrates proficiency in remote coordination and scheduling, document preparation and reporting, as well as process and workflow improvement. Adept at team support and leadership, ensuring data management accuracy while multitasking and prioritising effectively. Skilled in Microsoft Outlook, Word, Excel, Zoom, Microsoft Teams, digital scheduling tools, and document management systems. Committed to enhancing organisational efficiency through strategic planning and innovative solutions.
Overview
17
17
years of professional experience
Work history
Administrative Services Manager & Executive Support
The Harley Medical Group
2019.12 - 2026.04
- Manage complex executive calendars, coordinating multiple stakeholders and ensuring efficient scheduling
- Act as a central communication point between senior professionals and teams
- Oversee daily operations ensuring smooth workflows
- Provide high-level administrative support to executives
- Prepare reports and documentation with accuracy
- Handle confidential information with discretion
- Supervise and support administrative staff
- Manage escalated client communications professionally
- Improve internal processes to enhance efficiency
- Trained new staff members on office protocols and software systems.
- Facilitated smooth day-to-day operations through effective time management skills and multitasking abilities.
- Identified skills gaps and arranged relevant training to upskill clerical team.
Patient Relationship Manager
The Harley Medical Group
2014.10 - 2019.12
- Managed high-volume client communications and escalations
- Drafted professional correspondence
- Supported leadership with service improvements
- Coordinated client journeys efficiently
- Analysed client data for decision-making
- Focused on strategic planning for improved operational efficiency.
- Increased client retention, fostered trust and loyalty by resolving complaints efficiently.
- Managed long-term customer relationships to increase revenue.
Senior Administrator
The Harley Medical Group
2011.01 - 2014.10
- Managed executive diaries and travel
- Coordinated schedules across departments
- Led onboarding processes
- Improved filing systems and workflows
HR Administrator
Newsquest Specialist Media Ltd
2009.08 - 2011.01
- Supported recruitment and onboarding
- Maintained employee records
- Organised training sessions
- Prepared contracts and ensured compliance
Education
BA (Hons) - Business Management
University of Brunel
London, HillingdonSkills
- Executive & Virtual Administrative Support
- Complex Diary & Calendar Management
- Inbox & Email Management
- Client & Stakeholder Communication
- Remote Coordination & Scheduling
- Document Preparation & Reporting
- Process & Workflow Improvement
- Team Support & Leadership
- Data Management & Accuracy
- Multitasking & Prioritisation
- Microsoft Outlook, Word, Excel
- Zoom, Microsoft Teams
- Digital scheduling tools
- Document management systems
Accomplishments
- Managed complex executive scheduling improving efficiency
- Resolved high-level client issues maintaining service standards
- Streamlined workflows improving productivity
- Supported audit preparation with accurate documentation
- Improved communication across teams
Timeline
Administrative Services Manager & Executive Support
The Harley Medical Group
2019.12 - 2026.04
Patient Relationship Manager
The Harley Medical Group
2014.10 - 2019.12
Senior Administrator
The Harley Medical Group
2011.01 - 2014.10
HR Administrator
Newsquest Specialist Media Ltd
2009.08 - 2011.01
BA (Hons) - Business Management
University of Brunel