Medhina Mesfen

• Managed the day-to-day operations of a private household, ensuring a well-organised and efficient environment.

• Coordinated calendars, appointments, travel arrangements, and personal schedules.

• Prepared and cooked nutritious family-style meals tailored to household preferences and dietary requirements.

• Conducted gift shopping and personal errands, sourcing thoughtful gifts and managing purchases for special occasions and events.

• Supervised household staff, contractors, and service providers.

• Managed household budgets, invoices, expenses, and records.

• Organised family events, guest visits, and special occasions.

• Oversaw property maintenance and coordinated repairs and household services.

• Purchased household supplies and maintained inventory levels.

• Handled confidential information with discretion and professionalism.

• Provided administrative support, including correspondence, filing, and email management.

• Reconciled sales upon conclusion of each shift with 100% accuracy day-on-day.
• Evaluated sale reports, making effective commercial decisions in stock orders and display packages for maximum profit growth.
• Maintained exceptional store cleanliness on a daily basis.
• Restocked products on shop floor on hourly basis to maintain optimum sales opportunities.
• Performed thorough inventory inspections and stock take duties on weekly basis, ensuring records of stock levels were consistently accurate.
• Set and maintained standards of first-class customer service, leading team members by example.
• Ensured company policies were consistently communicated and adhered to for continued compliance.
• Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
• Addressed customer issues to ensure swift and successful resolution.
• Analysed employees' skill levels and implemented new techniques to boost knowledge.
• Improved staff retention levels through engaging training, motivational reward schemes and inspiring leadership.

• Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees, including copying, faxing and file management.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Answered enquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
• Managed bookings
• Answered telephone calls, compiling detailed notes and promptly forwarding as required.
• Corresponded with clients via email, telephone or post.
• Efficiently coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
• Coordinated itinerary and scheduled appointments with 100% accuracy.

• Scheduled onsite and offsite makeup appointments for clientele.
• Consulted on client skin care regimes to provide best-possible advice and guidance for best results.
• Maintained full stock of inventory and ensured proper sanitation of make-up tools.
• Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
• Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
• Used product knowledge, sales abilities and customer relations skills to drive substantial sales.
• Accepted and processed cash, cheque, card and mobile payments.