Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
TOLULOPE TUNMISE MEBINONE

TOLULOPE TUNMISE MEBINONE

Cardiff,UNITED KINGDOM

Summary

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed product and service solutions. Successful sales representative with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work History

WAREHOUSE ATTENDANT

NIGERIA BREWERIES
ABUJA, NIGERIA
09.2022 - 06.2023
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Completed work following safety rules for best working practices.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Stored products in appropriate storage areas to maximise space within warehouse.
  • Maintained and cleaned warehouse equipment following set procedures.
  • Carried out stock control and maintained quality standards high for audits.
  • Inspected received merchandise for any damages or discrepancies.
  • Moved stock around by hand, using forklift truck or lifting gear.

Assistant team leader

INTERCOMMUNITY DEVELOPMENT SOCIAL ORGANIZATION(NGO
NASSARAWA, NIGERIA
09.2021 - 11.2022
  • Maximised productivity, optimising staff development plans with effective one-on-one reviews and feedback loops.
  • Implemented new training strategy that helped boost conversions by 80%.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Mentored and equipped employees with product knowledge to improve service delivery
  • Implemented and documented standard operating procedures to comply with audit and safety requirements.
  • Promoted professionalism and effective communication among staff to develop productive relationships.

ESTATE SUPERVISOR

LEAD REAL ESTATE AND PROPERTY LIMITED
ABUJA, NIGERIA
10.2020 - 10.2021
  • Monitored property market trends to accurately anticipate and meet customer demand.
  • Inspected rental properties before and after tenancies, appropriately handling bond payments.
  • Obtained and maintained accurate financial records.
  • Identified and planned new real estate projects and new building construction in partnership with developers.
  • Conducted intensive property market research to stay abreast of trends and developments.
  • Collaborated with clients, solicitors and surveyors to progress property sales.
  • Offered bespoke advice on property value based on current market estimates.
  • Managed multiple rental properties with outstanding planning and organisation.

CUSTOMER SERVICE REPRESENTATIVE

FEDERAL INLAND REVENUE SERVICE
ABUJA, NIGERIA
08.2019 - 08.2021
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with additional retail services, including alterations, special orders and item loans.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Processed high-value payments with meticulous accuracy.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

Education

MASTER - OCCUPATION HEALTH SAFETY AND WELLBEIGN

Cardiff Metropolitan University, Cardiff
09.2023 -

BACHELOR OF TECHNOLOGY - URBAN AND REGIONAL PLANNING

LADOKE AKINTOLA UNIVERSITY OF SCIENCE AND TECHNOLO, NIGERIA
04.2013 - 09.2018

CAREGIVERS AND FIRST AID COURSE - CAREGIVING

RED CROSS SOCIETY, NIGERIA
05.2023 - 08.2023

Skills

  • Self-motivated
  • Loading and unloading techniques
  • Warehouse Management Systems proficiency
  • Care management
  • Team management
  • Creativity
  • Strong customer service orientation
  • Time management
  • Problem solving

Languages

English
Fluent

Accomplishments

  • Collaborated with team of 10 in the development of community satisfaction and taking care of the old age(men and women) during COVID crises and supplying health products to the affected community from our company.

Timeline

Cardiff Metropolitan University - MASTER, OCCUPATION HEALTH SAFETY AND WELLBEIGN
09.2023 -
RED CROSS SOCIETY - CAREGIVERS AND FIRST AID COURSE, CAREGIVING
05.2023 - 08.2023
WAREHOUSE ATTENDANT - NIGERIA BREWERIES
09.2022 - 06.2023
Assistant team leader - INTERCOMMUNITY DEVELOPMENT SOCIAL ORGANIZATION(NGO
09.2021 - 11.2022
ESTATE SUPERVISOR - LEAD REAL ESTATE AND PROPERTY LIMITED
10.2020 - 10.2021
CUSTOMER SERVICE REPRESENTATIVE - FEDERAL INLAND REVENUE SERVICE
08.2019 - 08.2021
LADOKE AKINTOLA UNIVERSITY OF SCIENCE AND TECHNOLO - BACHELOR OF TECHNOLOGY, URBAN AND REGIONAL PLANNING
04.2013 - 09.2018

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