MEBIN MATHEW
Belfast, UK
Summary
Hospitality Operations Supervisor with hands-on experience at Clayton Hotel Belfast, a 4-star hotel within the Dalata Hotel Group, and a Master’s degree in International Hospitality and Tourism Management. Experienced in supervising daily shift operations, coordinating with front office and maintenance teams, and maintaining high service standards in high-occupancy environments. Skilled in Opera PMS, room readiness control, task allocation, guest issue resolution, and service recovery, with a strong understanding of hotel workflow, shift coordination, and operational efficiency. Now seeking to progress into a broader hotel operations or Duty Manager role.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Housekeeping Supervisor
Clayton Hotel
Belfast
2025.09 - Current
- Supervise daily housekeeping operations and lead a team of 4–5 staff per shift to maintain service standards, productivity, and room turnaround efficiency.
- Open shifts using Opera PMS, allocate task sheets, and prioritise room assignments based on arrivals, departures, occupancy levels, and operational requirements.
- Monitor room status and coordinate room readiness to support check-in targets, early arrivals, and front office priorities during high-occupancy periods.
- Inspect approximately 40 rooms per shift to ensure cleanliness, presentation, and brand standards are consistently achieved.
- Work closely with the Front Office team to communicate room availability, manage priority allocations, and minimise delays in guest check-in.
- Handle guest concerns relating to room quality promptly and support effective service recovery to maintain guest satisfaction.
- Coordinate with Maintenance to report defects, follow up on repairs, and ensure guest rooms and operational areas remain fully functional.
- Support smooth daily operations through effective communication across housekeeping, front office, and maintenance teams.
- Train and onboard new team members on departmental procedures, service expectations, and operational standards.
Housekeeper
Europa Hotel
Belfast
2024.07 - 2025.08
- Maintained guest rooms and public areas to hotel cleanliness standards in a high-occupancy environment
- Efficient room turnover to ensure timely guest check-ins and reported maintenance issues to ensure guest comfort and operational readiness
Housekeeper
Arna Hotel, Bangalore
Bangalore
2021.08 - 2022.10
- Conducted thorough cleaning and maintenance of guest rooms, ensuring beds were made, dust was removed, and supplies were replenished for optimal cleanliness and comfort.
- Assisted hotel guests by responding promptly to requests and concerns, fostering a welcoming atmosphere.
Education
Master’s - International Hospitality and Tourism Management
Ulster University
Belfast 2023.01 - 2024.05
Bachelor of Commerce - Management and Accounts
St Berchmans College
Kottayam, India 2017.05 - 2021.03
Skills
- Hotel Operations Coordination
- Shift Leadership and Team Supervision
- Guest Relations and Service Recovery
- Complaint Handling and Escalation Support
- Cross-Department Coordination
- Front Office and Housekeeping Liaison
- Opera PMS
- Room Status Management and Task Allocation
- Quality Control and Room Inspections
- Staff Training and Onboarding
- Workload Planning and Shift Organisation
- Maintenance Coordination and Defect Reporting
- Health and Safety Compliance
- Operational Handover Support
ADDITIONAL INFORMATION
Languages: English, Hindi, Malayalam
Accomplishments
Employee of the month at Clayton Hotel
Timeline
Housekeeping Supervisor
Clayton Hotel
2025.09 - Current
Housekeeper
Europa Hotel
2024.07 - 2025.08
Master’s - International Hospitality and Tourism Management
Ulster University
2023.01 - 2024.05
Housekeeper
Arna Hotel, Bangalore
2021.08 - 2022.10
Bachelor of Commerce - Management and Accounts
St Berchmans College
2017.05 - 2021.03