Meaza Tegenu Sileshi
London,Greater London
Summary
Committed & hard working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilising exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Secures team success through hard work, attention to details and excellent organisation. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
10
10
years of professional experience
Work History
Information Security Finance and Support Supervisor
Ethio Telecom
Addis Ababa , Ethiopia
02.2021 - 07.2023
- CAPEX (Capital) & OPEX (Operational) budget preparation according to Information Security departments input & allocation.
- Budget utilisation follow up report for both CAPEX (Capital) & OPEX (Operational).
- Prepare Annual Sourcing Plan in coordination with Supply Strategy & Relation Management
- Raise PoR (Purchase Order Requisition) on ERP (Enterprise Resource Planning) System & follow the over all PoR (Purchase Order Requisition) status until the delivery of system and items.
- Follow the status of information security projects from initiation to completion.
- Review information security projects budget.
- Manage Information Security human resource & staff need.
- Coordinate information security trainings with Human Resource Division & TEXA (Telecom Excellence Academy).
- Manage facility need and organise information security special events.
- Prepare information security budget, procurement, human resource, and facility reports on a weekly, monthly, quarterly, semi-annual, and annual basis.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Successfully led high-volume teams to achieve KPI targets and other department metrics.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Planned and scheduled weekly meetings, generating thorough agendas and minutes to promote efficiency.
IT Finance Support Coordinator
Ethio Telecom
Addis Ababa , Ethiopia
01.2019 - 02.2021
- Budget preparation & allocation.
- Budget utilisation follow up report.
- Prepare information system annual sourcing plan.
- Raise PoR (Purchase Order Requisition) on ERP (Enterprise Resource Planning) System & follow the overall raised PoR status.
- Manage Information system human resource & staff need.
- Coordinate information system trainings.
- Manage facility needs for information system.
- Prepare information system budget, procurement, human resource, and facility reports on weekly and monthly basis.
- Demonstrated proficiency in Microsoft Office applications including Teams, PowerPoint and Access to execute weekly presentations.
- Organised financial and operational data to help with yearly budgeting and planning.
IT Finance Support Analyst
Ethio Telecom
Addis Ababa , Ethiopia
06.2015 - 01.2019
- Budget preparation & allocation.
- Raise PoR (Purchase Order Requisition) on ERP (Enterprise Resource Planning) System after checking budget availability and technical requirement.
- Preparing direct purchase justification if needed.
- Purchase process follow up.
- Issues UAT (User Acceptance Testing), PAC (Provisional Acceptance Certificate) & FAC (Final Acceptance Certificate) up on user confirmation.
- Prepare confirmation response letters.
- Conduct receiving for delivered services, software & licenses up on user confirmation.
- Communicate the item balance at Warehouse.
- Communicate users to conduct inspection for delivered items.
- Raise MR (Material Requisition) on ERP (Enterprise Resource Planning) system.
- Manage Information system human resource & staff need.
- Coordinate information system trainings.
- Manage facility needs for information system.
Contact Centre Adviser
Ethio Telecom
Addis Ababa , Ethiopia
06.2013 - 06.2015
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Identified and effectively resolved customer issues, consistently meeting call time targets.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Provided support to customers, meeting demands of fast-paced call centre environments.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Adhered strictly to policies and procedures for continued company compliance.
- Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Education
Master of Arts - Project Management
Addis Ababa Universitym
Addis Ababa/ Ethiopia 01.2017 - 03.2019
Bachelor of Arts - Economics
Jimma University
Jimma/Ethiopia06.2012
Skills
- Team building
- Time management
- Communication skills
- Problem-solving
- Conflict management
- Financial reporting and analysis
- Customer-focused
- Project management
- Purchase management
- Human resource management
- Reporting and documentation
- Written communication
- KPI management
Languages
English
Native language
English
Intermediate
B1
Other Skills & Interests
- Completed beauty make up course.
- Very much fond of birthday & event decoration set up in spare time.
References
References are available on request.
Timeline
Information Security Finance and Support Supervisor
Ethio Telecom
02.2021 - 07.2023
IT Finance Support Coordinator
Ethio Telecom
01.2019 - 02.2021
Master of Arts - Project Management
Addis Ababa Universitym
01.2017 - 03.2019
IT Finance Support Analyst
Ethio Telecom
06.2015 - 01.2019
Contact Centre Adviser
Ethio Telecom
06.2013 - 06.2015
Bachelor of Arts - Economics
Jimma University
Similar Profiles
EFA FirisaEFA Firisa
Field Operations Technician at Ethio TelecomField Operations Technician at Ethio Telecom
Samuel EsheteSamuel Eshete
National Id Registation Officer at Ethio TelecomNational Id Registation Officer at Ethio Telecom
Alemayehu SeyoumAlemayehu Seyoum
Wireless Core Rollout Specialist at Ethio telecomWireless Core Rollout Specialist at Ethio telecom