Meagan Harvey
Grays,Essex
Summary
A proactive and highly reliable Central Services Co-Ordinator with a strong track record in the housing sector. I specialise in managing busy workloads and ensuring clear communication between internal teams and residents. I pride myself on taking full ownership of tasks, maintaining thorough records, and delivering high-quality results under pressure. Having mastered the co-ordination of key housing processes, I am now looking to progress into a role with greater responsibility, where I can use my problem-solving skills and my attention to detail to provide a high standard of service.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Co-ordinator
Moat Central Services
02.2023 - 05.2026
- Mail Merges, Decants, Raising Po’s, raising and dealing with cases, creating documents for Mutual exchanges and Renewable Tenancies, Working both in the Post Room and on Reception, Printing SAR’s, Fire alarm test for the building, doing the Teas and coffees for meetings. Responsibility for Whitegoods, Welcome packs and lettings report.
Customer Service Advisor
Thurrock Council
10.2022 - 02.2023
- Answering consistent phone calls, working on spreadsheets, talking to residents, keeping updated on the latest and most recent news, helping, and supporting other and using loads different internal systems.
Technical Support Apprentice
Thurrock Council
07.2021 - 10.2022
- Answering Emails, working on spreadsheets, stock control of stationary, giving out schedules, keeping service requests updated, supporting and helping other team members, Training new members of the team, creating and organising meetings, doing projects for my manager as apart of my job and my apprentice.
Customers Service Assistant
Morrisons Supermarket
Grays, Essex
04.2020 - 05.2021
- Helping shoppers, working on tills, working on kiosk, Personal home delivery picker and stocktaking.
Waitress / Customer Service
Glasshouse Café
11.2019 - 04.2020
- Taking customer orders, Preparing orders and help with cooking food and serving drinks, making sure customers are satisfied with orders and service.
- References: Work or educational references can be obtained if required.
Education
City and Guilds - Business Adminstration
Level 3 Business Adminstration Apprentiship
Essex 01.2021 - 01.2022
Further Education - Business Studies
USP College
Essex 01.2018 - 01.2019
GCSEs -
The Gateway Academy
Essex 01.2013 - 01.2018
Skills
- Customer service and query management
- Case handling and task ownership
- Cross-team coordination
- Organisation and time management
- Attention to detail and data accuracy
- Process improvement and documentation
- Microsoft Office (Word, Excel, Outlook, Teams)
- CRM and internal systems
- Training and supporting colleagues
- Problem-solving and prioritisation
References
Work or educational references can be obtained if required.
Personal Interests
Photography: Art: Music
Timeline
Co-ordinator
Moat Central Services
02.2023 - 05.2026
Customer Service Advisor
Thurrock Council
10.2022 - 02.2023
Technical Support Apprentice
Thurrock Council
07.2021 - 10.2022
City and Guilds - Business Adminstration
Level 3 Business Adminstration Apprentiship
01.2021 - 01.2022
Customers Service Assistant
Morrisons Supermarket
04.2020 - 05.2021
Waitress / Customer Service
Glasshouse Café
11.2019 - 04.2020
Further Education - Business Studies
USP College
01.2018 - 01.2019
GCSEs -
The Gateway Academy
01.2013 - 01.2018