Meagan Harvey
Grays,Essex
Summary
A proactive and highly reliable Central Services Co-Ordinator with a strong track record in the housing sector. I specialise in managing busy workloads and ensuring clear communication between internal teams and residents. I pride myself on taking full ownership of tasks, maintaining thorough records, and delivering high-quality results under pressure. Having mastered the co-ordination of key housing processes, I am now looking to progress into a role with greater responsibility, where I can use my problem-solving skills and my attention to detail to provide a high standard of service.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Co-ordinator
Moat Central Services
2023.02 - 2026.05
- Mail Merges, Decants, Raising Po’s, raising and dealing with cases, creating documents for Mutual exchanges and Renewable Tenancies, Working both in the Post Room and on Reception, Printing SAR’s, Fire alarm test for the building, doing the Teas and coffees for meetings. Responsibility for Whitegoods, Welcome packs and lettings report.
Customer Service Advisor
Thurrock Council
2022.10 - 2023.02
- Answering consistent phone calls, working on spreadsheets, talking to residents, keeping updated on the latest and most recent news, helping, and supporting other and using loads different internal systems.
Technical Support Apprentice
Thurrock Council
2021.07 - 2022.10
- Answering Emails, working on spreadsheets, stock control of stationary, giving out schedules, keeping service requests updated, supporting and helping other team members, Training new members of the team, creating and organising meetings, doing projects for my manager as apart of my job and my apprentice.
Customers Service Assistant
Morrisons Supermarket
Grays, Essex
2020.04 - 2021.05
- Helping shoppers, working on tills, working on kiosk, Personal home delivery picker and stocktaking.
Waitress / Customer Service
Glasshouse Café
2019.11 - 2020.04
- Taking customer orders, Preparing orders and help with cooking food and serving drinks, making sure customers are satisfied with orders and service.
- References: Work or educational references can be obtained if required.
Education
City and Guilds - Business Adminstration
Level 3 Business Adminstration Apprentiship
Essex 2021.01 - 2022.01
Further Education - Business Studies
USP College
Essex 2018.01 - 2019.01
GCSEs -
The Gateway Academy
Essex 2013.01 - 2018.01
Skills
- Customer service and query management
- Case handling and task ownership
- Cross-team coordination
- Organisation and time management
- Attention to detail and data accuracy
- Process improvement and documentation
- Microsoft Office (Word, Excel, Outlook, Teams)
- CRM and internal systems
- Training and supporting colleagues
- Problem-solving and prioritisation
References
Work or educational references can be obtained if required.
Personal Interests
Photography: Art: Music
Timeline
Co-ordinator
Moat Central Services
2023.02 - 2026.05
Customer Service Advisor
Thurrock Council
2022.10 - 2023.02
Technical Support Apprentice
Thurrock Council
2021.07 - 2022.10
City and Guilds - Business Adminstration
Level 3 Business Adminstration Apprentiship
2021.01 - 2022.01
Customers Service Assistant
Morrisons Supermarket
2020.04 - 2021.05
Waitress / Customer Service
Glasshouse Café
2019.11 - 2020.04
Further Education - Business Studies
USP College
2018.01 - 2019.01
GCSEs -
The Gateway Academy
2013.01 - 2018.01