MD ZILLUL HAQUE PAPPU
London,England
Summary
Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Motivated with years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work history
Warehouse worker
sainsbury depot
Basingstoke, Hampshire
2026.06 - Current
- Kept warehouse clean, ensuring a safe working environment.
- Unloaded deliveries, promptly sorting items into appropriate storage areas.
- Performed manual lifting tasks responsibly, minimising risk of injury on the job site.
- Ensured safety standards with regular equipment maintenance checks.
- Organised warehouse layout for optimised space utilisation.
- Packed orders accurately to prevent damages during transit.
- Maintained accurate stock records for easy tracking and retrieval of goods.
- Completed work following safety rules for best working practices.
- Maintained clean, safe and orderly warehouse space.
- Prepared items for timely dispatch and safe transportation.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
Assistant manager
new supermart express
City of London, England
2024.08 - 2026.04
- Handled customer complaints effectively, restoring trust in our brand.
- Handled stock control duties diligently preventing overstocking or shortages.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Improved customer service by implementing new procedures and protocols.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Monitored sales performance regularly adjusting strategies as required.
- Provided support to manager during audits, ensuring accurate reports.
- Monitored health and safety measures for guaranteed compliance.
Assistant manager, customer service
FOOD BAZAR , KACHA BAZAR ,HOMESUPERSTORE
Romford, Havering
2021.11 - 2024.07
- Achieved customer satisfaction by addressing and resolving complaints promptly.
- Improved resolution times for faster complaint processing.
- Reduced customer wait time with improved workflow management.
- Encouraged staff professionalism leading to higher levels of customer satisfaction.
- Facilitated smooth communication between customers and company representatives, resulting in better understanding of needs.
- Ensured high standards of customer service with efficient problem-solving skills.
- Introduced new procedures for streamlined service delivery.
- Improved overall service quality for increased customer loyalty.
- Developed strong relationships with customers to build trust and loyalty.
- Answered customer telephone calls promptly and improved on-hold wait times.
Education
Certificate of Higher Education -
Chhatak Degree college
sylhet bangladesh 2014.08 - 2016.01
Skills
- Warehouse operations understanding
- Forklift operation familiarity
- Stock location methods
- Shipping and receiving experience
- Time consciousness
- Hazardous material knowledge
- Perseverance under pressure
- Barcode scanner usage
- Flexible working hours
- Adaptability in fast-paced environments
- Stock rotation practices
- Warehouse cleaning techniques
- Basic mathematics understanding
- Resilience to physical work
- Process improvement suggestions
- Safety protocols adherence
- Manual handling expertise
- Order processing expertise
- High energy levels
- Picking and packing
- Customer Service
- Microsoft Excel
- Order processing
- Forklift operation
- Logistical planning
- Mathematics
- Safety regulation adherence
- Manual dock chain pulling
- Quality control procedures
- Warehouse operations
- Health and safety awareness
- Barcode scanners operation
- Facilities housekeeping
- Warehouse CCTV surveillance
- Manual handling training
- Temperature tolerance
- Barcode scanning systems
- Picking
- Stocking and loading
- First aid training
Timeline
Warehouse worker
sainsbury depot
2026.06 - Current
Assistant manager
new supermart express
2024.08 - 2026.04
Assistant manager, customer service
FOOD BAZAR , KACHA BAZAR ,HOMESUPERSTORE
2021.11 - 2024.07
Certificate of Higher Education -
Chhatak Degree college
2014.08 - 2016.01