MD TOUHIDUZZAMAN RUHAN
Liverpool,Merseyside
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Customer service associate
ASDA Express
Liverpool, Merseyside
05.2024 - Current
Customer Service
ARM Group Ltd.
Liverpool, Merseyside
11.2022 - 05.2024
Associate
Quantanite-Bangladesh
10.2020 - 09.2022
Part Time Food & Beverage Service
Pan Pacific Sonargaon-Dhaka
10.2018 - 10.2020
Education
Level 2 Preparing to Work in Adult Social Care - Care Assistant
Liverpool Social Care Partnership
Liverpool 02.2024 - 03.2024
Master of Business Administration (MBA) -
University of Bolton
Bolton 09.2022 - 01.2024
Skills
- Ability to work under pressure
- Caring and sensitive
- Confident communication
- Flexibility & Adaptability
- Emotional intelligence
- GDPR compliance
- Team Leadership
- Organizational Skill
- Active listening
- Complaint resolution
- Empathy display
- Time management
- Record keeping
- Microsoft office expertise
Languages
International English Language Testing System-IELTS
Upper intermediate
Reference
Narendra Bassi
Site Manager
ASDA Express
Contact: 07930446155
Reference
Taha Ahmed
Site Manager
Victoria Service Station
Contact: 07716972313
Timeline
Customer service associate
ASDA Express
05.2024 - Current
Level 2 Preparing to Work in Adult Social Care - Care Assistant
Liverpool Social Care Partnership
02.2024 - 03.2024
Customer Service
ARM Group Ltd.
11.2022 - 05.2024
Master of Business Administration (MBA) -
University of Bolton
09.2022 - 01.2024
Associate
Quantanite-Bangladesh
10.2020 - 09.2022
Part Time Food & Beverage Service
Pan Pacific Sonargaon-Dhaka
10.2018 - 10.2020
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