MD TAUSIF NAIMI
London,United Kingdom
Summary
Sales, operations, and accounting professional with 2 years of experience in the lifestyle and clothing industry. Proficient in managing retail operations, coordinating staff, and handling stocks. Proven ability to deliver exceptional customer service and achieve sales targets. Quick learner with strong decision-making and problem-solving skills. Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
3
3
years of professional experience
Work history
Till Team Manager
crack deal
london, newham
04.2023 - Current
- Guaranteed consistent working order of cash registers through troubleshooting and promptly addressing issues.
- Created daily checklist for cashiers to accurately complete tasks.
- Created positive environment of teamwork, mutual respect and morale, reducing staff turnover.
- Maintained high levels of customer retention by resolving complex customer complaints.
- Collaborated with other employees to deliver highest degree of customer service.
- Developed strong customer relationships, resulting in high rate of repeat customers.
- Provided key turns and change to cashiers promptly to minimise customer wait times.
- Performed financial transactions in a fast-paced retail store environment.
- Approved customer returns and refunds, returning products to shelves or damaged goods department.
- Remained up-to-date on new products and trends to promote increased sales.
- Completed opening and closing procedures each day.
- Tracked cashier training requirements and reported to corporate office upon completion.
- Oversaw sale of products containing alcohol, verifying customer ID and adhering to state laws.
- Set sales goals and motivated team to meet them.
- Organised inventory audits and delivered loss reports as required.
- Maintained clean and functional checkout areas to avoid safety issues.
- Managed cashier break and lunch schedules to provide optimum coverage during high customer traffic periods.
- Balanced cashier drawers at end of shifts and logged any discrepancies.
- Provided staffing support to undermanned departments when customer traffic was light.
- Became knowledgeable about store products and mission statement.
Sales Associate
12.2020 - 12.2022
- Greeted customers with a friendly demeanour and promptly assisted them with their needs
- Demonstrated products and services to meet customers' requirements
- Answered customer inquiries and provided information about products
- Successfully achieved sales targets and received "Staff of the Month" four times
- Effectively handled stocks of goods to maintain inventory levels.
Education
MBA - International Business
University of Greenwich
Photography
Bachelors of Computer Applications - undefined
Prajanananda Institute of Technology and Management
2020
Skills
- SKILL HIGHLIGHT
- Retail Management
- Sales Strategies
- Operations Coordination
- Customer Service
- Team Leadership
- Inventory Management
- MS Office Proficiency
- Money handling
- Product promotions
- Energetic self-starter
- Customer service oriented
- Fashion and styling expertise
- B2C sales and service
- Results-orientated
- Loss prevention
- Retail merchandising expertise
- Reliable and punctual
- POS systems
- Superb time management
- Outgoing and enthusiastic
- Written and oral communication skills
- Financial records analysis
- Just In Time stock control
- Accurate money handling
- Customer service
- Returns
- Promotions
- Merchandising
- Cash management
- Time management
- Accounting
- Knowledge of [Software]
- Problem-solving
- Social media marketing
- Public relations
- Team building
- Google Workspace
- Communication skills
- Multilingual
- [Type] Management
- Customer-focused
- Marketing
- Drinks upselling
- Payroll administration
Languages
English
Native
Hindi
Native
Bengali
Fluent
Urdu
Elementary
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Think Smart Be Creative!!!
MD TAUSIF NAIMI
Timeline
Till Team Manager
crack deal
04.2023 - Current
Sales Associate
12.2020 - 12.2022
MBA - International Business
University of Greenwich
Photography
Bachelors of Computer Applications - undefined
Prajanananda Institute of Technology and Management
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