MD SOURAV HOSSAIN
East Ham,Newham
Summary
Professional with extensive experience in beverage service and coffee brewing, specializing in milk steaming and frothing. Demonstrates proficiency in cash handling and till operations, alongside effective inventory and stock management skills. Knowledgeable in building regulations, ensuring compliance and operational efficiency. Focused on delivering exceptional customer service and enhancing overall satisfaction.
Overview
2
2
years of professional experience
Work history
Barista & Supervisor (Part Time)
Prince Coffee and Sweet
Manor Park, City of London
10.2024 - 08.2025
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Maintained cleanliness of the café area whilst preparing orders.
- Provided a welcoming atmosphere to customers, promoting return visits.
Team member (Part time)
KFC,Demipower Ltd
loughton, City of London
01.2024 - 08.2025
- Improved team communication by organising weekly meetings.
- Facilitated customer relations for increased brand loyalty.
- Achieved efficient workflow with proper time management.
- Provided excellent customer service to enhance business reputation.
Barback ( Part time)
Club Aquarium
Old Street, Hackney
04.2023 - 08.2024
- Facilitated event setups at the venue for successful functions and parties.
- Responded swiftly to bartender requests, enhancing workflow efficiency on busy nights.
- Managed beer keg changes to guarantee uninterrupted service during peak hours.
- Executed minor repairs and replaced light bulbs to maintain the establishment's appearance.
Education
M.Sc. - Civil Engineering, Structural
University of Portsmouth
05-2025
B.Sc. - Civil Engineering, Structural
Daffodil International University
09-2021
Skills
- Beverage service
- Cash Handling with Till
- Milk steaming and frothing
- Knowledge of building regulations
- Coffee brewing
- Inventory and stock management
Languages
English
Upper intermediate
Bengali
Proficient (C2)
Timeline
Barista & Supervisor (Part Time)
Prince Coffee and Sweet
10.2024 - 08.2025
Team member (Part time)
KFC,Demipower Ltd
01.2024 - 08.2025
Barback ( Part time)
Club Aquarium
04.2023 - 08.2024
B.Sc. - Civil Engineering, Structural
Daffodil International University
M.Sc. - Civil Engineering, Structural
University of Portsmouth
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