MD SHIFUL ISLAM
London,City of London
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Manager
POPLAR SPICE
London, City of London
2024.08 - Current
- Managed team dynamics by implementing conflict resolution strategies.
- Developed accurate sales forecasts for improved strategic planning.
- Facilitated staff training, resulting in better customer service.
- Boosted department efficiency by streamlining operational processes.
- Maintained inventory control, reduced stock shortages.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Analysed and resolved complex resource management issues for optimised scheduling.
F&B assistant
THE LALIT HOTEL
London, City of London
2023.01 - 2024.09
- Enhanced customer satisfaction by providing fast and efficient service.
- Provided beverage recommendations for improved dining experience.
- Served customers with professionalism, resulting in repeat business.
- Ensured clean and tidy workstation, promoting health and safety standards.
- Collaborated with team members, fostering a harmonious work atmosphere.
- Helped resolve any guest queries or issues swiftly upholding excellent customer relations.
- Welcomed guests and served extensive range of food and beverages from various menus.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
Concierge
Premier Inn Hotel
London, City of London
2022.02 - 2022.12
- Ensured smooth operations for daily concierge activities.
- Assisted in planning and booking local tours, enhancing holiday experiences.
- Worked closely with hotel staff to ensure consistent communication flow.
- Managed front desk operations effectively during peak hours.
Shift manager
McDonald's
London, City of London
2009.07 - 2022.01
- Optimised shift schedules to improve operational efficiency.
- Coordinated with team members for seamless shift transitions.
- Ensured health and safety measures in line with company regulations.
- Resolved customer complaints promptly to maintain high service standards.
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
Education
Master of Business Administration - Business
Anglia Ruskin University
Cambridge 2014.01 - 2015.07
Bachelor of Business Administration - Business
ULSTER University
City of London 2011.01 - 2014.12
Affiliations
- Fishing, swimming, reading book, gardening.
Languages
English
Advanced
Hindi
Advanced (C1)
Bengali
Advanced (C1)
Timeline
Manager
POPLAR SPICE
2024.08 - Current
F&B assistant
THE LALIT HOTEL
2023.01 - 2024.09
Concierge
Premier Inn Hotel
2022.02 - 2022.12
Master of Business Administration - Business
Anglia Ruskin University
2014.01 - 2015.07
Bachelor of Business Administration - Business
ULSTER University
2011.01 - 2014.12
Shift manager
McDonald's
2009.07 - 2022.01