Md Shahriar Zaman
Ilford,London
Summary
Dedicated professional with experience in warehouse operations, customer service, and team leadership. Demonstrates strong communication and problem-solving skills while effectively managing responsibilities in fast-paced environments. Holds a valid SIA Door Supervisor Licence, with a solid understanding of safety, security, and conflict management.
Overview
6
6
years of professional experience
4
4
Certification
Work history
Fulfillment Associate
Amazon
London
2025.10 - 2026.01
- Coordinated daily operations with team members, utilizing inventory management systems and logistical strategies to streamline warehouse workflow.
- Assembled boxes to ensure robust packaging of items.
- Wrapped delicate items carefully for damage-free transit.
- Conducted quality checks to maintain high standards of goods.
- Maintained accurate records for easy tracking of parcels.
Team leader
Genex Infosys Limited
Dhaka, Bangladesh
2021.07 - 2024.12
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Fostered a high-performing environment to drive productivity and quality.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Allocate workload efficiently to enhance team productivity and ensure timely completion of high-priority tasks.
Customer Service Executive
Genex Infosys Limited
Dhaka, Bangladesh
2019.12 - 2021.06
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Managed high volume of inbound calls, ensuring swift response times.
- Performed data entry tasks to keep records up-to-date and organised.
Education
Bachelor of Business Administration - HRM
Green University of Bangladesh
Dhaka, Bangladesh 2020.01 - 2024.07
MSc - International Business Management
University of Sunderland
London 2025.10 -
Skills
- Inventory management
- Logistical understanding
- Safety compliance
- Operational efficiency
- Risk assessment skills
- Knowledge of crm software
- Multilingual communication
- Inventory management
Languages
English
Fluent
Bengali
Native
Hindi
Advanced
Certification
SIA Door Supervisor Licence
Security Industry Authority (UK) — Valid Licence Holder
Emergency First Aid at Work (Level 1)
UK Accredited Certificate — Completed
Cybersecurity & Penetration Testing Training
Professional Training Course — Completed
Digital Marketing & Advertising Training
Professional Training Course — Completed
Timeline
Fulfillment Associate
Amazon
2025.10 - 2026.01
MSc - International Business Management
University of Sunderland
2025.10 -
Team leader
Genex Infosys Limited
2021.07 - 2024.12
Bachelor of Business Administration - HRM
Green University of Bangladesh
2020.01 - 2024.07
Customer Service Executive
Genex Infosys Limited
2019.12 - 2021.06