Md. Sajibur Rahman
Bolton,Greater Manchester
Summary
Dynamic professional with a robust skill set in customer service, communication, and inventory management. Proven expertise in credit and collections management, complemented by strong leadership and team development abilities. Adept at utilizing business intelligence and data analysis to enhance client relationship management. Committed to maintaining health and safety standards while excelling in multitasking and time management. Career goals include advancing into strategic roles that leverage negotiation skills and business acumen.
Overview
15
15
years of professional experience
8016
8016
years of post-secondary education
Work history
Assistant Vice President (AVP) – Credit Card Collections In-Charge
Dutch-Bangla Bank PLC
Dhaka
02.2019 - 01.2025
- Led the Credit Card Recovery Team, ensuring efficiency and compliance with internal policies and central bank regulations.
- Reduced Non-Performing Loans (NPL) by 22% within six months through strategic segmentation and proactive recovery initiatives.
- Built strong relationships with key stakeholders to drive business development opportunities.
- Developed waiver memo controls, ensuring maker-checker processes and adherence to recovery policies.
- Key Achievement: Coached and promoted 5 junior staff into leadership roles; streamlined recovery processes for greater efficiency.
- Established rigorous financial controls for reduced financial risk exposure within the department.
Collections Officer – Collections Management Unit (Global Career Band-7)
HSBC Bangladesh
Dhaka
08.2011 - 02.2019
- Managed written-off portfolios (personal and car loans) to minimize losses.
- Supported legal actions with external legal partners for high-risk accounts.
- Produced performance and MI reports including delinquency analysis, agency MI, settlement MI, and skip tracing support.
- Provided cross-team support in customer service, complaints handling, and branch communications.
- Key Achievement: Recovered over BDT 75 million in high-risk written-off accounts by collaborating with Legal, Risk, and Recovery teams.
Officer Grade-1 – Cards Collection Unit
BRAC Bank Ltd
Dhaka
12.2009 - 07.2011
- Monitored repayment history, analyzed CIB data, and prepared MIS reports.
- Ensured efficiency in customer communication, including reminder letters and account status updates.
- Key Achievement: Achieved 98.4% collection efficiency for three consecutive quarters, surpassing bank.
- Provided customer service to improve overall visitor experience.
- Kept sensitive intelligence safe and secure from unauthorized access.
Education
MBA - Marketing
United International University
BBA - Marketing
Asian University of Bangladesh
Dhaka, BangladeshHigher Secondary Certificate - Business Studies
Moshiur Rahman Degree College
Nilphamari, BangladeshSecondary School Certificate - Science
Nilphamari Govt. Boys High School
Nilphamari, BangladeshSkills
- Customer service
- Communication
- Stock replenishment
- Inventory management
- Time management
- Multitasking
- Teamwork
- Flexibility
- Health awareness
- Safety awareness
- Credit management
- Collections management
- Leadership
- Team development
- Business intelligence
- Data analysis
- Negotiation
- Client relationship management
- Basic computer skills
- MS Office
- POS systems
Custom
Full-time Part-time Weekends
Languages
English
Advanced (C1)
Bengali
Proficient (C2)
Hindi
Upper intermediate (B2)
Timeline
Assistant Vice President (AVP) – Credit Card Collections In-Charge
Dutch-Bangla Bank PLC
02.2019 - 01.2025
Collections Officer – Collections Management Unit (Global Career Band-7)
HSBC Bangladesh
08.2011 - 02.2019
Officer Grade-1 – Cards Collection Unit
BRAC Bank Ltd
12.2009 - 07.2011
MBA - Marketing
United International University
BBA - Marketing
Asian University of Bangladesh
Higher Secondary Certificate - Business Studies
Moshiur Rahman Degree College
Secondary School Certificate - Science
Nilphamari Govt. Boys High School
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