Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

MD SAIFUL ISLAM

3 Rochester Road

Summary

Skilled Operations Supervisor known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and process improvement, ensuring operational excellence. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to navigate complex challenges and drive continuous improvement.

Overview

3
3
years of professional experience

Work History

Operations Supervisor

AMAZON UK SERVICES LTD
Cardiff
08.2023 - Current
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Conducted regular performance evaluations, providing feedback and development opportunities to staff.
  • Performed periodic audits of operational processes in order to identify potential risks or areas for improvement.
  • Directed and supervised a team of 70 employees in daily operations.
  • Ensured staff are adhering to safety measures and standard work at all times.
  • Monitored and balanced operation workflow for smooth and successful operation to meet customer satisfaction.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.

Restaurant Manager

Mango House Merthyr LTD
Magor
12.2022 - 07.2023
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Explained goals and expectations required of trainees.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Web Designer Intern

Sylhet IT Accademy
Sylhet, Bangladesh
01.2022 - 06.2022
  • Integrated HTML, CSS, JavaScript, and other programming languages into websites.
  • Designed logos, icons, images, and banners for websites.
  • Developed e-commerce sites using platforms like Shopify and WordPress, including payment gateway integration.
  • Collaborated with UX/UI designers to translate visual concepts into functional web applications.
  • Built layouts according to customer parameters using HTML5 and CSS3.

Education

Computer Science

Bangor University
United Kingdom
01-2022

L3 Foundation Diploma Information Technology

OTHM Qualifications
United Kingdom
01-2022

Web Design

Sylhet IT Accademy
Sylhet, Bangladesh
01-2022

IGCSE- Physics, English Language B, Maths, IT

British Council
United KIngdom
01-2020

Skills

  • Operational management
  • Team leadership
  • Safety compliance
  • Effective communication
  • Operational planning
  • Data analysis
  • Logistics oversight
  • Workflow optimization
  • Warehouse operations
  • Employee engagement
  • Root-cause analysis
  • Productivity management
  • Performance monitoring
  • Documentation and recordkeeping
  • Staff development and training
  • Analytical thinking
  • Workflow monitoring
  • Staff scheduling

Affiliations

  • Coading
  • Travel
  • Hiking
  • Football

Accomplishments

  • Supervisor Of the Month - June 2024
  • Associate of the Month- May 2023

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Urdu
Beginner (A1)
A1

Timeline

Operations Supervisor

AMAZON UK SERVICES LTD
08.2023 - Current

Restaurant Manager

Mango House Merthyr LTD
12.2022 - 07.2023

Web Designer Intern

Sylhet IT Accademy
01.2022 - 06.2022

Computer Science

Bangor University

L3 Foundation Diploma Information Technology

OTHM Qualifications

Web Design

Sylhet IT Accademy

IGCSE- Physics, English Language B, Maths, IT

British Council

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MD SAIFUL ISLAM