Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Md Sadh Uddin

Darlington,Durham

Summary

Experienced in the food and beverage industry with a strong focus on customer experience and health and safety compliance. Proficient in drink serving techniques, food service regulation compliance, and knowledge of special diets. Demonstrates a welcoming demeanour, patience, and tolerance while ensuring food safety and hygiene standards are met. Skilled in cash handling, payment processing, order processing, ID verification, and inventory control understanding. Adept at telephone customer service, bill processing, table setting, table clearing, food running, and billing procedures. Committed to maintaining high standards of food hygiene control and health and safety compliance.

Deadline-driven Head Waiter experienced in restaurants environments. Always looking for ways to contribute to customer needs, business operations, or team support. Successful coordinating efficient turning over of restaurant tables, maximising sales opportunities to drive revenue.

Offering strong customer service and team leadership skills, with knowledge about restaurant operations and guest satisfaction. Skilled in communication, problem-solving, and multitasking in fast-paced environments. Ready to use and develop skills in staff management, customer relations, and service excellence role.

Personable Head Waiter with talent for creating memorable dining experiences and knack for managing high-performing teams. Excelled in improving customer satisfaction through attentive service and seamless coordination of large events. Enhanced operational efficiency by streamlining processes and training staff, resulting in smoother and more enjoyable dining atmosphere.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Head waiter

Elachi Resturant
Newton Aycliffe, Durham
06.2023 - Current
  • Increased customer satisfaction by delivering prompt, courteous service.
  • Maintained clean and organised restaurant environment for optimal dining experience.
  • Reduced wait times with efficient seating arrangements.
  • Ensured accurate orders by effectively communicating with kitchen staff.
  • Trained new staff members, promoting consistent service standards across the team.
  • Assisted in menu development for improved guest satisfaction.
  • Oversaw wine selection and pairing suggestions to enhance meal enjoyment.
  • Ensured compliance with health and safety regulations within the restaurant premises.
  • Conducted inventory checks for smooth operation of the restaurant.
  • Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
  • Delivered quality service by providing warm and welcoming environment.
  • Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
  • Managed cash tips and reconciled tickets against till at end of shift.
  • Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.
  • Organised seating for groups and guests with special needs.
  • Served food to guests at proper temperatures by bringing items to table immediately.
  • Monitored inventory levels and reported low-stock items to support availability.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Advised on food and drink choices based on customer preferences.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Polished glasses and cutlery to pristine standards.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.

Packer and warehouse operative

JLM global food
Darlington, Durham
06.2023 - 06.2023
  • Improved warehouse efficiency by streamlining packing processes.
  • Organised goods for optimal storage and retrieval.
  • Unloaded deliveries, ensuring correct handling of materials.
  • Checked inventory with meticulous attention to detail.

Waiter

Rose & Lime Indian dining
Darlington, Durham
09.2022 - 05.2023
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Managed table settings for optimal dining experience.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Delivered excellent customer service through friendly and polite interaction.
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Explained dish components clearly to inform customers' decisions.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.

Bar waiter

Bengal Heritage
Darlington, Durham
02.2022 - 08.2022
  • Ensured customer satisfaction by providing prompt and courteous service.
  • Handled food and beverage orders for efficient delivery to tables.
  • Enhanced guest dining experience with knowledge of menu items.
  • Maintained cleanliness of bar area to uphold health and safety standards.
  • Managed cash transactions accurately, ensuring financial accountability at shift end.
  • Worked collaboratively with kitchen staff to ensure timely order fulfilment.

Pizza maker

Papa John's Pizza
Darlington, Durham
11.2021 - 01.2022
  • Ensured customer satisfaction by preparing pizzas according to specific orders.
  • Maintained cleanliness for a safe and sanitary workspace.
  • Demonstrated culinary expertise with dough tossing techniques.
  • Prepared ingredients to maintain fresh stock for pizza toppings.
  • Operated the pizza oven, ensuring optimal cooking times and temperatures.
  • Collaborated well with front of house staff for smooth service operations.

Education

GCSEs - Science

Monipur High School &College
Dhaka Bangladesh
01/2009 - 04/2019

Skills

  • Drink serving techniques
  • Food service regulation compliance
  • Knowledge of special diets
  • Welcoming demeanour
  • Health and Safety Compliance
  • Patience and tolerance
  • Cash handling
  • Payment Processing
  • Table clearing
  • Order processing
  • ID verification
  • Food running
  • Food safety and hygiene
  • Telephone customer service
  • Bill processing
  • Table setting
  • Customer experience
  • Food hygiene control
  • Inventory control understanding
  • Billing procedures

Affiliations

  • Gadgets & Technology. Social media scrolling.

Certification

Driving license

Languages

Bengali
Fluent
English
Intermediate (B1)

Timeline

Head waiter

Elachi Resturant
06.2023 - Current

Packer and warehouse operative

JLM global food
06.2023 - 06.2023

Waiter

Rose & Lime Indian dining
09.2022 - 05.2023

Bar waiter

Bengal Heritage
02.2022 - 08.2022

Pizza maker

Papa John's Pizza
11.2021 - 01.2022

GCSEs - Science

Monipur High School &College
01/2009 - 04/2019
Md Sadh Uddin