Md Ridwanur Rahman
Barking
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
4
4
years of professional experience
Work History
Event Security Officer
Carlisle Support Services
05.2024 - Current
- Enhanced public safety at events by designing a risk assessment plan for venues
- Minimizing the chances and occurrences of disorder
- Offering the necessary resources to investigate, report, and promptly address incidents
- Responded quickly to emergency situations to assess and deflect issues.
- Investigated suspicious activities and persons to maintain security of premises.
Front of House
Master Bao
04.2023 - 09.2024
- Proficient in receiving and processing customer orders
- Demonstrated effective communication skills to engage with customers and ensure satisfaction with timely and courteous delivery of meals
- Proactively providing information about menu options and services to enhance the overall dining experience
Customer Service Officer
bKash
06.2022 - 08.2022
- Responded to customer requests for products, services, and company information.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
Junior Quality Control Engineer
Sena Kalyan Ready Mix Concrete
02.2021 - 01.2022
- Leading the Quality Control Department with a focus on optimizing efficiency and ensuring the highest standards of material quality
- Engaging in communication with stakeholders to address quality-related matters and provide consultation
- Performed quality control audits on pre-production supply chain, verifying continuity of raw materials.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Established key performance metrics and detailed corrective scenarios for failures.
Education
Master of Science - International Business with Data Analytics
University of Bedfordshire
Luton, United Kingdom11.2024
Bachelor of Science - Civil Engineering
Military Institute of Science And Technology
Dhaka, Bangladesh12.2019
Skills
- Agile (Scrum)
- Microsoft Office
- Business Strategy
- Customer Service
- Teamwork
- Communication
- Filing and Document Management
- Meeting Coordination
Training
- Introduction to Data Science with Python, Coursera
- Microsoft Excel - Beginner to Advance with Example, Udemy
- Cybersecurity Essentials, CISCO Networking Academy
Languages
Bengali
Native language
English
Advanced
C1
German
Beginner
A1
Timeline
Event Security Officer
Carlisle Support Services
05.2024 - Current
Front of House
Master Bao
04.2023 - 09.2024
Customer Service Officer
bKash
06.2022 - 08.2022
Junior Quality Control Engineer
Sena Kalyan Ready Mix Concrete
02.2021 - 01.2022
Master of Science - International Business with Data Analytics
University of Bedfordshire
Bachelor of Science - Civil Engineering
Military Institute of Science And Technology
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