Md Riaj Hossain
London,United Kingdom
Summary
Adaptable and flexible team player with strong time management and organisational skills. Quick learner confident in meeting tight deadlines in fast-paced environments. Takes own initiative to complete tasks and identify process improvements.
Overview
5
5
years of professional experience
Work history
Intern trainee
Orbitax-Software company
Dhaka, Bangladesh
01.2024 - 08.2024
- Contributed to team productivity by taking diligent meeting notes.
- Fostered positive work environment through effective communication and problem-solving skills.
- Streamlined workflow, improved output quality.
- Coordinated team schedules to ensure timely project completion.
Sales assistant
Sailor
Cumilla, Bangladesh
02.2023 - 11.2023
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Collaborated effectively with team members to meet sales targets.
- Monitored trends in consumer behaviour with keen attention to detail.
- Trained new staff members, fostering a supportive working environment.
- Demonstrated product usage and features to customers.
Sales agent
Top-Ten
Cumilla, Bangladesh
07.2022 - 01.2023
- Enhanced sales performance with thorough knowledge of product range.
- Attended industry conferences for networking and client acquisition.
- Continually developed professional knowledge in the field of sales techniques and market trends.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
Manager - customer service
PIZZA BURG
Cumilla, Bangladesh
03.2021 - 02.2022
- Managed service delivery, ensuring high customer satisfaction.
- Established strong relationships with key clients to enhance brand loyalty.
- Addressed customer issues calmly and professionally, maintaining service standards.
Waiter
Viva City
Cumilla, Bangladesh
07.2019 - 03.2020
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Assisted in food preparation, resulting in timely service delivery.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Education
B.Sc in Computer Science and Engineering - Engineering
CUMILLA UNIVERSITY
Cumilla, Bangladesh 01/2019 - 01/2024
M.Sc in Data Science - Engineering
UNIVERSITY OF GREENWICH
London 09/2024 -
Skills
- Project coordination
- Basic coding knowledge
- Market research
- Presentation creation
- Customer service orientation
- Sales techniques understanding
- Effective communication
- Time management mastery
- Mentoring capability
- Critical thinking competency
- Relationship-Building strength
- Adaptability to change
- Multi-Tasking talent
- Positive attitude display
- Patience with clients
- Resilience under pressure
- Telephone etiquette
- Spreadsheet creation
- Customer service
- Multitasking
- Reception management
Affiliations
- Travelling
- Reading Books
- Playing Sports
Accomplishments
I have attain many more awards during my past years of education, for competitive programming, sports, extra-curricular activities.
Languages
English
Upper intermediate
Bengali
Native
Hindi
Elementary
Timeline
Intern trainee
Orbitax-Software company
01.2024 - 08.2024
Sales assistant
Sailor
02.2023 - 11.2023
Sales agent
Top-Ten
07.2022 - 01.2023
Manager - customer service
PIZZA BURG
03.2021 - 02.2022
Waiter
Viva City
07.2019 - 03.2020
B.Sc in Computer Science and Engineering - Engineering
CUMILLA UNIVERSITY
01/2019 - 01/2024
M.Sc in Data Science - Engineering
UNIVERSITY OF GREENWICH
09/2024 -
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