MD RAGIB ASEF
Bristol
Summary
I am a professional, with a background in conducting research, managing documents and effectively communicating with clients. My experience includes summarizing documents, drafting contracts and engaging in pro bono work. I possess knowledge in transactional law further enhanced by my participation, in virtual experience programs. Additionally, I hold certifications in the use of research tools. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
1
1
Certification
Work history
Service Associate
Hargreaves Lansdown
Bristol
10.2023 - Current
- Handled a high volume of phone calls and email inquiries from clients, providing clear and concise responses
- Leveraged my experience in helpdesk, operational, and customer service roles to ensure smooth client interactions
- Demonstrated dedication to delivering exceptional service, consistently exceeding client expectations
- Resolved client queries promptly and efficiently across various communication channels, maintaining a high level of client satisfaction
- Identified and provided support to vulnerable clients, demonstrating empathy and understanding
- Collaborated effectively with team members to address client needs and achieve positive outcomes
- Actively supported risk management activities to ensure the best possible outcomes for clients and the company.
Customer Service
Sainsbury's
Bristol
- Successfully managed customer inquiries consistently achieving a 95% satisfaction rate
- Collaborated effectively with team members to uphold service standards
- Demonstrated strong problem-solving skills leading to the swift resolution of customer concerns
- Prioritized professional communication to enhance the overall customer experience.
Legal Assistant
Advocate Golam Hafiz & Associates
- Organized meetings and effectively managed communications
- Pioneered the transition to a paperless office, resulting in easy access to legal documents, and reducing costs by 20%
- Increased research efficiency and precision by 15% using e-discovery software
- Prepared a case summary that secured a favourable arbitration settlement
- Skilfully handled complex commercial law cases, achieving positive outcomes in 80% of cases for clients
- Provided support to conducting witness interviews and assisting with trial preparation
- Proficiently drafted and negotiated contracts for international trade transactions.
Legal Assistant
Barrister Khan Saifur Rahman & Associates
- Assisted in client meetings and prepared case summaries, contributing to a 25% increase in client satisfaction
- Aided in filing patent and trademark applications for clients in Bangladesh
- Supported the preparation of litigation cases, resulting in successful resolutions for 75% of cases
- Assisted in intellectual property matters
- Summarized documents and drafted pleadings and contracts
- Conducted legal research on evolving environmental regulations to ensure compliance and mitigate risks for manufacturing clients.
Pro Bono Volunteer
BPP Pro Bono Centre
- As a volunteer, at the BPP Pro Bono Centre my responsibilities encompassed maintaining minutes of meetings, drafting emails and managing media related to law related issues
- Supported pro bono initiatives, enhancing access to justice for marginalized populations.
Education
Bar Training Course (BTC) -
University of the West of England
Master of Laws (LLM) - International Banking and Finance
University of the West of England
Bachelor of Laws (LLB) -
BPP University
Skills
- Mergers & Acquisitions Job Simulation
- Virtual Experience Program on Forage
- Commercial Law Job Simulation
Certification
- Lexis+ UK Legal Research advanced certification (England & Wales)
- Westlaw UK Advanced Certification
- Proficient in Microsoft Office, including Word, Excel, and Access.
Reference
Reference is available upon request.
Timeline
Service Associate
Hargreaves Lansdown
10.2023 - Current
Customer Service
Sainsbury's
Legal Assistant
Advocate Golam Hafiz & Associates
Legal Assistant
Barrister Khan Saifur Rahman & Associates
Pro Bono Volunteer
BPP Pro Bono Centre
Bar Training Course (BTC) -
University of the West of England
Master of Laws (LLM) - International Banking and Finance
University of the West of England
Bachelor of Laws (LLB) -
BPP University
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