Nazmin Akther
London,United Kingdom
Summary
Dedicated professional with a strong foundation in phlebotomy and extensive skills in customer service, sales, and inventory management. Demonstrates exceptional teamwork, adaptability, and problem-solving abilities in fast-paced environments. Proficient in IT systems and committed to accuracy in transactions and health and safety awareness within retail settings. Career goals include leveraging strong communication and active listening skills to enhance operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Healthcare Assistant
St Georges Hospital
09.2023 - Current
- Assisting patients with bathing, dressing, toileting, and eating..
- Helping patients move around, including getting in bed and out of bed, using wheelchairs and assisting with walking.
- Monitoring vital signs like temperature, pulse, and breathing and recording observations.
- Talking to patients and their families, addressing concerns, and providing emotional support.
- Keeping the patients sorrounding clean and tidy.
- Assisting with patients records, ordering supplies, and other clerical duties.
- Assisting nurses and doctorswith various tasks as needed.
Shift manager
Macdonalds
11.2019 - 05.2021
- Provided fast, friendly, and efficient customer service, ensuring a positive dining experience for all guests.
- Took customer food and drink orders accurately at the counter and drive-thru, handling cash and card transactions efficiently.
- Prepared food items according to McDonald's strict quality, hygiene, and safety standards, ensuring consistency in taste and presentation.
- Maintained cleanliness and hygiene across the restaurant, including dining areas, workstations, and kitchen equipment, adhering to food safety regulations.
- Worked collaboratively with team members to meet service targets, especially during busy periods.
- Handled customer queries and complaints professionally, ensuring prompt resolution or escalating issues to management when necessary.
- Followed all health, safety, and operational procedures to ensure a safe working environment for staff and customers.
Team leader
Marks and Spencer
05.2021 - 09.2023
- Motivated, coached and mentored team members to enhance their skills and performance.
- Encouraged team members to advise customers on available products, promotions, and services to meet their needs.
- Collaborated with team members during peak shopping periods to ensure smooth operations and high customer satisfaction.
- Conducted regular stock checks and maintained accurate inventory records, minimising discrepancies and optimising efficiency.
- Organised and replenished stock on the shop floor, ensuring shelves were wellpresented and fully stocked.
- Created visually appealing product displays to enhance customer engagement and boost sales.
- Processed transactions at the till, handling cash, card payments, and refunds with accuracy.
Education
GCSEs - English and Mathematics
Mulberry Academy Shoreditch
09.2022 - 09.2024
Level 2 - Health and Social Care
Mulberry Academy Shoreditch
05.2024 - 05.2025
Business and finance
London south Bank University
01.2018 - 12.2019
Skills
- Phlebotomist
- Numeracy
- Teamwork
- Using Initiative
- IT Proficiency
- Adaptability
- Time Management
- Customer Service
- Cash Handling
- Visual Merchandising
- Problem solving
- Stock Replenishment
- Multitasking in a Fast-Paced Environment
- Conflict Resolution
- Communicating with dementia patients
- Knowledge of nhs policies
- Accuracy in Transactions
- Health and Safety Awareness in a Retail Setting
- Strong Communication
- Active Listening
- Passion for cooking
Affiliations
I enjoy reading books to expand my knowledge and stay informed.
I like travelling and exploring different cultures.
Certification
I have full UK driving license
Languages
English
Fluent
Hindi
Intermediate
Bangla
Native
Timeline
Level 2 - Health and Social Care
Mulberry Academy Shoreditch
05.2024 - 05.2025
Healthcare Assistant
St Georges Hospital
09.2023 - Current
GCSEs - English and Mathematics
Mulberry Academy Shoreditch
09.2022 - 09.2024
Team leader
Marks and Spencer
05.2021 - 09.2023
Shift manager
Macdonalds
11.2019 - 05.2021
Business and finance
London south Bank University
01.2018 - 12.2019