MD MUKLESUR RAHMAN
Glasgow ,Scotland
Summary
Experienced professional with a strong background in banking operations and culinary arts. Demonstrates proficiency in kitchen hygiene standards, oven operation, food preparation, and hand-tossed pizza mastery. Skilled in recipe measurement accuracy, data interpretation accuracy, auditing principles and practices, loan processing expertise, money laundering prevention knowledge, check processing, customer relationship building, bank reconciliations, customer service, data entry speed, mail dispatch and receipt, and multitasking proficiency. Committed to maintaining high standards of performance and seeking opportunities to leverage diverse skill set for career advancement.
Overview
14
14
years of professional experience
Work History
Pizza Chef
Hookd
Glasgow , Scotland
06.2022 - Current
- Managed kitchen workflow during peak hours for timely delivery of dishes.
- Handled multiple orders simultaneously without error, demonstrating excellent multi-tasking abilities.
Officer
Dutch Bangla Bank Ltd
Sylhet , Bangladesh
03.2021 - 06.2022
- Developed new strategies to ensure regulatory compliance.
- Opened customer accounts and provided smooth onboarding services.
- Reported suspicious transactions and financial discrepancies to address potentially fraudulent activity.
- Assisted customers in loan applications to facilitate swift approvals.
- Increased customer satisfaction with professional and timely communication.
- Managed complex financial transactions for improved efficiency.
- Built strong relationships with clients to foster loyalty.
- Conducted regular audits, ensuring adherence to bank policies.
- Collaborated effectively with team members, promoting a positive work environment.
Officer
The City Bank Ltd
Sylhet , Bangladesh
09.2016 - 03.2021
- Opened customer accounts and provided smooth onboarding services.
- Ensured smooth operation of daily banking activities, improving workflow.
- Delivered excellent financial advice for better customer decisions.
- Achieved enhanced client relationships by providing exceptional customer service.
- Coordinated with other departments, fostering teamwork and collaboration.
- Collaborated effectively with team members, promoting a positive work environment.
- Maintained detailed records of transactions, ensuring transparency.
- Assisted customers in loan applications to facilitate swift approvals.
Office assistant
Leading University
Sylhet , Bangladesh
05.2015 - 09.2016
- Updated database regularly ensuring accessibility of current information when needed.
- Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
- Performed data entry tasks diligently, maintaining accurate office records at all times.
- Coordinated staff schedules, ensuring smooth daily operations.
- Assisted with event planning activities; contributed significantly towards successful corporate events and gatherings.
- Provided clerical support to multiple departments, enhancing overall business operations.
Sales assistant
Aarong
Sylhet , Bangladesh
09.2011 - 03.2015
- Demonstrated product usage and features to customers.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Conducted inventory checks to ensure stock accuracy.
- Dealt with returns, ensuring customer satisfaction.
- Advised customers on product selection based on their needs.
- Collaborated with team members for efficient store operations.
Education
Master of Business Administration - Business administration
University of the west of Scotland
Glasgow 02.2024
Master of Arts - English literature
National University
Sylhet 10.2016
Bachelor of Arts - English literature
National University
Sylhet 06.2013
Skills
- OKitchen hygiene standards
- Oven operation
- Food preparation
- Hand-Tossed pizza mastery
- Recipe measurement accuracy
- Data interpretation accuracy
- Auditing principles and practices
- Loan processing expertise
- Money laundering prevention knowledge
- Banking operations proficiency
- Check processing
- Customer relationship building
- Bank reconciliations
- Customer Service
- Data entry speed
- Mail dispatch and receipt
- Multitasking proficiency
Languages
English
Intermediate
B1
Bengali
Advanced
C1
Timeline
Pizza Chef
Hookd
06.2022 - Current
Officer
Dutch Bangla Bank Ltd
03.2021 - 06.2022
Officer
The City Bank Ltd
09.2016 - 03.2021
Office assistant
Leading University
05.2015 - 09.2016
Sales assistant
Aarong
09.2011 - 03.2015
Master of Business Administration - Business administration
University of the west of Scotland
Master of Arts - English literature
National University
Bachelor of Arts - English literature
National University
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