Md Mosfiqur Rahman
Assistant Manager
London,ENG
Summary
Dynamic Assistant Manager with a proven track record at Boots Beauty and Pharmacy, excelling in operations management and team leadership. Enhanced customer satisfaction through effective problem resolution and implemented training programs that boosted employee performance. Skilled in cost reduction and fostering collaboration, driving significant improvements in service quality.
Overview
16
16
years of professional experience
5
5
Languages
Work History
Assistant Manager
Boots Beauty and Pharmay
01.2013 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Shift Manager
MacDonalds
04.2011 - 01.2013
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Team Member
Next
03.2009 - 03.2011
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Education
BBA - Business Studies
Ulster Univercity
London, United Kingdom 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Time management
Recruiting and interviewing
Customer service
Customer relations
Team building
Business development
Sales growth
Money handling
Timeline
Assistant Manager
Boots Beauty and Pharmay
01.2013 - 03.2025
Shift Manager
MacDonalds
04.2011 - 01.2013
Team Member
Next
03.2009 - 03.2011
BBA - Business Studies
Ulster Univercity
04.2001 -