Md Mojammel Hossain
London
Summary
Dynamic leader and skilled barista trainer from Frida's Mexican Restaurant, adept in cleanliness maintenance and customer service excellence. Elevated team performance through comprehensive training and motivational strategies, enhancing customer satisfaction and loyalty. Proven expertise in cash handling accuracy and drink preparation speed, ensuring operational efficiency and profitability.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Barista Shift Supervisor
Frida's Coffee Shop
11.2023 - 09.2024
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Education
International Business Management
Richmond American University London
London, United Kingdom 08.2023 - 09.2027
Skills
Cleanliness Maintenance
Barista Training
Cash Handling Accuracy
Drink preparation speed
Staff Motivation
Equipment Troubleshooting
Product Upselling
Customer Service
Cash Handling
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Employee of the Month for outstanding performance and exceptional service at Frida's Coffee Shop.
Football,Swimming and Hiking
Football: "I absolutely love playing football! It keeps me fit and brings so much joy through teamwork and friendly competition."
Hiking: "Hiking is one of my favorite ways to explore the outdoors! I enjoy discovering new trails and soaking in nature’s beauty while getting a good workout."
Timeline
Barista Shift Supervisor
Frida's Coffee Shop
11.2023 - 09.2024
International Business Management
Richmond American University London
08.2023 - 09.2027
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