Summary
Overview
Work history
Education
Skills
Languages
Software
Additional Information
Timeline
Hi, I’m

MD MEHEDI HASAN RAHI

Bedford,Bedford
MD MEHEDI HASAN RAHI

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Experienced and effective Restaurant Manager adept in all aspects of successful restaurant management. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

4
years of professional experience

Work history

Sylhet

ESL Trainer

Job overview

  • Worked well independently and on a team to solve problems
  • Served as a friendly, hardworking, and punctual employee
  • Organized and prioritized work to complete assignments in a timely, efficient manner
  • Utilized excellent deductive reasoning and logical thinking skills.

McDonald's
Bedford, Bedford

Crew member
03.2023 - Current

Job overview

  • Contributed to team success by completing jobs quickly and accurately.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Assisted customers by taking food orders, recommending menu choices and advising on allergy concerns.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
  • Assisted with picking and packing orders to deliver on team targets.
  • Supervised material flow, storage and global order fulfilment.
  • Skilfully structured conversations to acquire relevant information in sensible order.

Cinnamon Restaurant

Customer Service Assistant
01.2023 - 03.2024

Job overview

  • Helped to increase customer return rates by providing excellent customer service at all times
  • Brought forth excellent customer service skills and a committment to customer satisfaction
  • Provided superior customer service to clients by addressing all questions and concerns
  • Worked with Customer Service and Product Development departments to enhance overall customer experience.

Shark Tooth eSports
Dhaka

Digital Media Marketer
05.2020 - 08.2021

Job overview

  • Assisted with management of client presence on varying social media platforms
  • Managed all social media pages and create innovative blog posts to achieve reader satisfaction
  • Worked to promote the gallery via social media platforms and community outreach platforms.

Education

Police Lines High School And College

MSc from Management of Business Information And Technology

University overview

GPA: 4.50, 5.00

Blue Bird High School And College

Secondary Certificate

University overview

GPA: 4.42, 5.00

National University

Bachelor of Social Science from Sylhet

University overview

GPA: 2.48, 4.00

University of Greenwich

MSc Greenwich

Bangladesh Computer Council

Diploma from Information And Communication Technology

Skills

  • Product knowledge
  • Quality Assurance and Control
  • Cash handling
  • Customer service
  • Training and development
  • Order accuracy
  • Influencer relations management
  • Social media enquiry management
  • Time management

Languages

English
Fluent
A1
Bengali
Native
A1

Software

MS Office 360

Figma

Additional Information

Reference

MD Islam

Director Cinnamon Restaurant

Phone - +447472572044

Tom Smedley

Business Manager

McDonalds UK & ROI

Timeline

Crew member

McDonald's
03.2023 - Current

Customer Service Assistant

Cinnamon Restaurant
01.2023 - 03.2024

Digital Media Marketer

Shark Tooth eSports
05.2020 - 08.2021

ESL Trainer

Police Lines High School And College

MSc from Management of Business Information And Technology

Blue Bird High School And College

Secondary Certificate

National University

Bachelor of Social Science from Sylhet

University of Greenwich

MSc Greenwich

Bangladesh Computer Council

Diploma from Information And Communication Technology
MD MEHEDI HASAN RAHI