Md Mehedi Hasan Apu
London,United Kingdom
Summary
Dedicated professional with expertise in restaurant operations, excelling in customer service and efficient order processing. Proficient in restaurant software navigation and adept at handling cash and payment processing. Demonstrates strong skills in sales persuasion, upselling, and product knowledge, ensuring customer satisfaction while maintaining food safety standards. Committed to enhancing operational efficiency and aiming to contribute to a dynamic team environment.
Overview
2
2
years of professional experience
Work history
Restaurant waiter
Sofra Resturants
London, England
10.2024 - Current
- Facilitated table settings and arrangement for optimal space utilisation.
- Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
- Collaborated with kitchen staff for seamless order delivery.
- Honed multitasking abilities whilst juggling multiple tables simultaneously.
- Promoted daily specials and limited-time offerings to increase sales.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
Junior barista
Sofra Resturants
London, England
01.2024 - Current
- Built rapport with regular customers, enhancing brand loyalty.
- Showcased excellent interpersonal skills when dealing with difficult customer situations.
- Handled cash transactions accurately for smooth checkout process.
- Honed latte art skills to present visually appealing drinks.
- Streamlined orders for quicker turnaround time during peak hours.
- Collaborated with team members to provide seamless service at the café.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
Assistant chef
Flowers Resturants
London, England
10.2024 - 11.2024
- Coordinated with other staff members for seamless service delivery.
- Assisted in creating daily specials, adding variety to regular menu offerings.
- Maintained cleanliness and organisation within the kitchen area for an efficient work space.
- Facilitated smooth operation by keeping utensils clean and ready at all times.
- Developed creative menu items to increase patron interest and satisfaction.
- Collaborated with Head Chef to create innovative and exciting dishes.
- Followed recipes accurately for consistent flavour profiles across dishes.
- Delivered food to highest hygiene, quality and safety standards by strictly following regulations.
Education
Bachelor of Science - Computing Systems
Ulster University
London 09.2024 -
Skills
- Order taking speed
- Restaurant software navigation
- Customer orders processing
- Restaurant equipment usage
- Sales persuasion
- Menu memorisation
- Food safety knowledge
- Allergen and dietary requirements
- Restaurant opening and closing
- Efficient under pressure
- Taking food and drink orders
- Drink and food upselling
- Customer Service
- Cash handling
- Payment Processing
- Product knowledge
Affiliations
- Cooking
Timeline
Restaurant waiter
Sofra Resturants
10.2024 - Current
Assistant chef
Flowers Resturants
10.2024 - 11.2024
Bachelor of Science - Computing Systems
Ulster University
09.2024 -
Junior barista
Sofra Resturants
01.2024 - Current