Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Md Masum Hussain

London

Summary

Dynamic and reliable professional with extensive experience in construction and customer service, notably at INTEXX CONSULTANCY LTD. Proven ability to build strong relationships while maintaining high standards of hygiene and safety. Adept at time management and delivering exceptional service, ensuring timely project completion and customer satisfaction.I am a team person and like to shadow and observe and later reflect on what I have learned and use the experience to adapt to my learning and working routine. I am very focused on all tasks and like to get the work done.

Overview

4
4
years of professional experience

Work History

Carer

Self Work
11.2021 - 03.2025
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Participated in demolition projects, effectively clearing spaces for new construction development efforts.
  • Supported masonry work, resulting in strong foundations for various construction projects.
  • Aided carpenters with framing tasks, ensuring precise alignment and secure connections of components.
  • Supported team members with various tasks, resulting in timely completion of projects.

Restaurant Waiter

Balti Restaurant Croydon
12.2023 - 02.2025
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.

Delivery Driver

Deliveroo,Uber Eats,Hangrry Panda
12.2022 - 04.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Managed customer inquiries and complaints in polite and professional manner.

Construction Worker

INTEXX CONSULTANCY LTD
11.2020 - 12.2022
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Participated in demolition projects, effectively clearing spaces for new construction development efforts.
  • Supported masonry work, resulting in strong foundations for various construction projects.
  • Aided carpenters with framing tasks, ensuring precise alignment and secure connections of components.
  • Supported team members with various tasks, resulting in timely completion of projects.

Education

BSS -

MC College & University
Sylhet

Skills

  • Reliability and punctuality
  • Adaptable and flexible
  • Confidentiality and privacy
  • Emotional resilience
  • Professional boundaries
  • Hygiene maintenance
  • Housekeeping
  • Assisting with mobility
  • Nutrition
  • Relationship building
  • Time management
  • Respectful and compassionate

Languages

English
Beginner (A1)

Timeline

Restaurant Waiter

Balti Restaurant Croydon
12.2023 - 02.2025

Delivery Driver

Deliveroo,Uber Eats,Hangrry Panda
12.2022 - 04.2024

Carer

Self Work
11.2021 - 03.2025

Construction Worker

INTEXX CONSULTANCY LTD
11.2020 - 12.2022

BSS -

MC College & University

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Md Masum Hussain