Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
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Md Masum Billah

Md Masum Billah

Ilford

Summary

A dedicated and hardworking individual with a strong passion for helping others and a proven ability to thrive in team-oriented and fast-paced environments. My experience in customer-facing roles, including my current position at Five Guys, has honed my communication, multitasking, and problem-solving skills, which are directly transferable to a caregiving role. I am eager to bring empathy, patience, and reliability to support individuals in leading dignified and independent lives. Committed to completing all necessary training and delivering exceptional care tailored to each person’s unique needs.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Crew Member

Five Guys
London, United Kingdom
03.2023 - 01.2025
  • Ensured customer satisfaction through empathetic communication and attentive problem-solving
  • Worked collaboratively with a team in a fast-paced environment, demonstrating strong teamwork and reliability.
  • Managed multiple tasks, such as preparing food, maintaining cleanliness, and assisting customers, ensuring high standards of hygiene and safety.
  • Addressed customer issues effectively, demonstrating excellent interpersonal and conflict-resolution skills
  • Showcased positive attitude in high-pressure environments

Social Marketing Manager

Worldtech Online Ltd
Blackburn, Remote
06.2023 - 12.2023
  • Delivered top-quality marketing strategy and consultative services with consistently high client satisfaction scores.
  • Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
  • Analysed sales reports to identify trends and update strategies.
  • Directed content creation, boosting organic traffic on digital platforms.
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.

Sandwich Artist

Subway
London, United Kingdom
10.2022 - 02.2023
  • Prepared and packaged orders with precise presentation skills.
  • Ensured customer satisfaction by providing excellent service.
  • Assisted diverse customers with patience and professionalism, addressing their needs and resolving issues effectively.

Internship at Bank

Rupali Bank Ltd
Rajshahi, Bangladesh, Bangladesh
09.2019 - 12.2019
  • Maintained accuracy by processing daily banking tasks including data entry and document checks
  • Assisted customers with inquiries, showcasing excellent communication and interpersonal skills.
  • Collaborated with colleagues to enhance project completion and process efficiency
  • Acquired expertise in managing time, multitasking and solving problems in professional environments

Education

Master of Science - Digital Marketing Management

University of Staffordshire
Stoke-on-Trent, United Kingdom
09.2022 - 12.2023

Master of Business Administration - Department of Marketing

University of Rajshahi
Rajshahi, Bangladesh
01.2019 - 12.2020

Skills

  • MS Office
  • Communication
  • Teamwork
  • Listening
  • Stress management
  • Hospitality and customer service

Certification

  • Project Management: Healthcare Projects
  • Social Media Marketing: Content Batching and Repurposing
  • Marketing on Facebook: Managing a Company Page

Languages

Bangla
English
Hindi

Affiliations

  •  Reading
  • Gardening
  • Traveling
  • Technology

Timeline

Social Marketing Manager

Worldtech Online Ltd
06.2023 - 12.2023

Crew Member

Five Guys
03.2023 - 01.2025

Sandwich Artist

Subway
10.2022 - 02.2023

Master of Science - Digital Marketing Management

University of Staffordshire
09.2022 - 12.2023

Internship at Bank

Rupali Bank Ltd
09.2019 - 12.2019

Master of Business Administration - Department of Marketing

University of Rajshahi
01.2019 - 12.2020

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Md Masum Billah