Md Main Uddin Hasan

• Reviewed incoming applications, ensuring adherence to admission criteria.
• Collaborated with marketing team to develop promotional materials for admissions campaigns.
• Assisted in the organisation of open days, promoting university programmes.
• Facilitated campus visits by scheduling tours, enhancing prospective students' experiences.

• Led requirements analysis, system design, and ERP deployment for government and private-sector clients.
• Developed and optimised secure, scalable ERP modules (databases, reporting, user management).
• Delivered evening ERP training sessions for private-sector staff, focusing on system administration and reporting.
• Produced user manuals, technical documentation, and training materials to support knowledge transfer.
• Collaborated with cross-functional teams to improve system usability, security, and performance.
• Mentored junior developers and interns, providing hands-on technical guidance and training support.

National ICT Project, Ministry of Agriculture & Ministry of Commerce, Bangladesh

• Worked as part of a coordination team across 3 national ICT projects, supporting the delivery of 200+ hours of ICT and ERP training for diverse learner groups.
• Assisted in preparing training materials, session plans, and practical ERP exercises while supporting scheduling and resource coordination.
• Contributed to SRS preparation, requirement analysis, and workflow mapping for project-related ICT systems.
• Supported learner progress tracking, feedback collection, and reporting for ministry-level project documentation

• Designed innovative applications to meet client specifications.
• Adopted latest industry trends, stayed ahead in competitive market.
• Participated in code reviews to maintain high-quality standards.
• Resolved complex technical issues, ensured smooth operations.

• Resolved ~15 client tickets plus two escalations daily, sustaining 99 % SLA compliance and boosting CSAT by 12 %
• Coordinated 30 + multi‑agency events for e‑government roll‑outs, achieving 100 % on‑time starts and zero venue issues
• Produced weekly dashboards on six KPIs, cutting executive decision turnaround from 48 h to 12 h
• Introduced daily stand‑ups for a 10‑member team, raising on‑time task completion from 70 % to 92 %
• Tracked five government‑portal modules, delivering 90 % of outputs on schedule and closing 95 % of 50 + action items
• Consolidated 300 + compliance files and refined SOPs, reducing retrieval time 40 % and saving 25 staff‑hours monthly