Summary
Overview
Work history
Education
Skills
Languages
Certification
References
Timeline
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Md Kibria Ahmed

Oldham,United Kingdom

Summary

Experienced Branch Manager with extensive expertise in customer service, team management, and driving revenue through sales strategy development. Confident and proactive leader with exceptional organisational and interpersonal skills, capable of managing teams and operations seamlessly. Proven ability to drive sales and enhance customer satisfaction through strategic planning and team development.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Branch Manager

Enterprise Mobility
Bury
09.2024 - 06.2025
  • Oversee daily branch operations, ensuring efficiency and profitability while delivering exceptional customer service.
  • Implemented company policies to uphold operational excellence across all functions.
  • Monitored fleet availability and maintenance to optimise revenue generation.
  • Execute strategies to expand the branch's customer base and increase revenue.
  • Cultivated relationships with local businesses and corporate accounts to drive repeat business.
  • Identified market opportunities and initiated targeted sales and marketing campaigns.
  • Trained and mentored employees, fostering skill enhancement and career progression.
  • Set performance goals and provided ongoing coaching to improve team outcomes.

Branch Manager

Enterprise Mobility
Urmston, Greater Manchester
09.2022 - 09.2024
  • Reviewed and analysed sales data to identify growth opportunities.
  • Increased annual net profit by 102% FY 23/24.
  • Resolved customer complaints swiftly, maintaining company's reputation.
  • Top 10 service rating in the North West FY 24.
  • Fostered a positive work environment, improving overall team morale and professional development, leading to 7 subsequent staff promotions.

Assistant Manager

Enterprise Mobility
Oldham, Greater Manchester
09.2020 - 09.2022

Management Trainee

Enterprise Mobility
Oldham, Greater Manchester
09.2019 - 09.2020

Self Employed

Aleef Indian Takeaway
03.2016 - 01.2019
  • The business commenced trading in March 2016: typical duties involved day to day interaction with customers, wholesalers and working in a fast paced, pressurised environment.
  • The importance of effective financial management was pivotal, such as: forecasting, budgeting, efficiently controlling stock levels and managing a team of 8.

Education

Bachelor's degree - Business Management

The Manchester Metropolitan University
09.2015 - 07.2016

FdA - Business Management

The Manchester College
09.2013 - 09.2015

A Levels - Biology, Mathematics and Physical Education

Oldham Sixth Form College
09.2011 - 07.2013

Skills

  • Customer service
  • Performance metrics
  • Performance monitoring
  • Team management
  • Staff mentoring
  • Sales strategy development
  • Customer relations
  • Financial reporting
  • Persuasive communication
  • Organisational skills
  • Leadership expertise
  • Branch audit experience
  • Organisational awareness
  • Cultural awareness
  • MS office proficiency

Languages

English
Fluent
Bengali
Fluent

Certification

Full Clean UK Licence.

References

References available upon request.

Timeline

Branch Manager

Enterprise Mobility
09.2024 - 06.2025

Branch Manager

Enterprise Mobility
09.2022 - 09.2024

Assistant Manager

Enterprise Mobility
09.2020 - 09.2022

Management Trainee

Enterprise Mobility
09.2019 - 09.2020

Self Employed

Aleef Indian Takeaway
03.2016 - 01.2019

Bachelor's degree - Business Management

The Manchester Metropolitan University
09.2015 - 07.2016

FdA - Business Management

The Manchester College
09.2013 - 09.2015

A Levels - Biology, Mathematics and Physical Education

Oldham Sixth Form College
09.2011 - 07.2013

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Md Kibria Ahmed