Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
References
Timeline
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MD EMDADUL HOQUE

London,United Kingdom

Summary

Night Manager with 5+ years of hospitality experience, specializing in 5-star guest recovery, overnight operations, and sustainable hotel practices. Proven ability to lead night teams, resolve high-touch guest complaints with discretion, and ensure seamless overnight operations. Expertise in Opera PMS, night audits, and revenue optimization . Adept at health & safety compliance, conducting nightly security walks, and mentoring staff to uphold brand standards. Passionate about sustainability initiatives, having implemented energy-saving protocols that reduced utility waste by 15%.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Night Manager

Aloft London Excel-Marriott
London, United Kingdom
09.2024 - Current
  • Orchestrated seamless overnight operations for 5-star-adjacent property, ensuring impeccable guest experiences through personalized late-night check-ins and swift resolution of VIP requests, achieving 98% satisfaction scores on post-stay surveys.
  • Led and mentored night team in Marriott’s service standards, reducing incident response time by 25% via structured briefings and crisis simulations.
  • Conducted nightly audits and safety walks,identifying and addressing £8K+ in billing discrepancies quarterly while ensuring 100% compliance with security protocols.

Night supervisor

Aloft London Excel
London, United Kingdom
01.2024 - 08.2025
  • Supervised overnight staff in delivering 5-star service , optimizing room allocation strategies to maximize occupancy and revenue during high-demand periods.
  • Resolved escalated guest conflicts with bespoke compensation (e.g., suite upgrades, amenity vouchers), preserving £5K+ in potential lost revenue and brand loyalty.
  • Streamlined emergency procedures, training 5+ team members in fire safety and GDPR compliance

Night auditor

Melia White House & Melia Kensington
London, United Kingdom
09.2022 - 03.2023
  • Balanced daily transactions with 100% accuracy , prepared financial reports, and verified room occupancy to prevent revenue leakage.
  • Delivered polished front desk service , resolving guest concerns proactively to maintain TripAdvisor 5-star ratings.

Full-Time Receptionist

Melia White House
London, United Kingdom
04.2022 - 09.2022
  • Manage 100+ guest checking and check out by alone
  • Delivered high-standard front desk service, managing reservations and check-ins.
  • Addressed guest concerns and collaborated with departments for guest satisfaction.

Front Desk Receptionist

Holiday Inn Hotel
Richmond, Camden and Whitechapel, London
03.2022 - 08.2022
  • Provided welcoming check-in/check-out experiences and supported administrative tasks.

Night Auditor

The Montcalm Royal London
London, United Kingdom
10.2021 - 01.2022
  • Conducted end-of-day financial reconciliations and supported night operations.

Education

Bachelor of Engineering - Aerospace

Kingston University London
09.2013 -

Skills

  • Front Office Software: Opera Property Management System, Vision Online, Freedom Pay,Sertifi
  • Customer Service Tools: Empower, Guestvoice, Bookingcom, Expedia Partnernet
  • Communication & Coordination: Microsoft office Suite

Certification

Certifications: First Aid Training Level 3

Provider Protraining.Uk


Accomplishments

    Employee of the Month- ALOFT LONDON EXCEL (Feb 2024)

References

References available upon request.

Timeline

Night Manager

Aloft London Excel-Marriott
09.2024 - Current

Night supervisor

Aloft London Excel
01.2024 - 08.2025

Night auditor

Melia White House & Melia Kensington
09.2022 - 03.2023

Full-Time Receptionist

Melia White House
04.2022 - 09.2022

Front Desk Receptionist

Holiday Inn Hotel
03.2022 - 08.2022

Night Auditor

The Montcalm Royal London
10.2021 - 01.2022

Bachelor of Engineering - Aerospace

Kingston University London
09.2013 -

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MD EMDADUL HOQUE