Md Dilder Hossan
London,City of London
Summary
Loyal employee with solid understanding of training and mentoring employees.
Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills.
Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Experienced in Customer Service with over eight years in Telecom industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
17
17
years of professional experience
39
39
years of post-secondary education
Work History
Office assistant
DTD Consultacncy Ltd
London, London
07.2022 - Current
- Maintain office files for reliable reference, including electronic and hard copies.
- Support staff with administrative needs for photocopying, faxing and filing.
- Handle incoming calls for staff, answering questions, directing calls and documenting messages.
- Organise and maintain office common areas.
- Greete guests and clients with warmth and professionalism.
- Respond promptly to telephone enquiries from clients, vendors and customers.
- Take and relay messages between staff, customers and other parties.
Home Inspection Team Member
Rivia Property Management Ltd
London, London
10.2020 - 06.2022
- Delivered reliable customer service with attention to detail even under high pressure.
- Remained flexible to cover shifts and work overtime as required.
- Received complaints and feedback, escalating as necessary for swift resolution.
- Used initiative to foresee customer and team needs, taking preventative action to minimise issues.
Customer Service Manager
Ara Telecom (Sales, Services and Repairs)
Carcavelos, Lisbon, Portugal
03.2014 - 09.2020
- Received and resolved customer complaints escalated by staff.
- Took ownership of escalated customer issues and followed through to resolution.
- Actioned customer feedback to promote continued service improvement.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
- Communicated courteously with customers by telephone and email.
- Improved customer service experiences to facilitate organic growth and loyalty.
- Briefed and motivated staff to deliver daily operational requirements.
- Offered recommendations to customers based on specific situations, priorities and obstacles.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
Customer sales assistant
BD Telecommunictions (Sales and Services)
Carcavelos, Lisbon, Portugal
10.2012 - 02.2014
- Built lasting relationships with clients through customer service interactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Operated cash registers with accuracy and processed cash and card transactions.
- Followed company procedures and guidelines for smooth retail operations.
- Managed customer lines for minimum wait times and high satisfaction.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Continuously improved product knowledge to maintain highest levels of service quality.
- Maintained knowledge of products and features to provide recommendations to customers.
- Boosted product sales by offering selection guidance to customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Manager - customer service
Mer Bleue Restaurant
Larnaca, Larnaca, Cyprus
11.2008 - 08.2012
- Trained and coached service teams in best practices to uplift customer experiences.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
- Maintained excellent health and safety standards for continued compliance.
- Organised continuous facilities cleaning, minimising risk and maintaining professional appearance.
- Addressed customer issues calmly and professionally, maintaining service standards.
- Scheduled shifts based on seasonal demands and staff availability.
- Offered recommendations to customers based on specific situations, priorities and obstacles.
Restaurant waiter
Mer Bleue Restaurant
Larnaca, Larnaca, Cyprus
01.2007 - 10.2008
- Prepared tables for guests and reset tables between customers.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Greeted customers, presented menus and shared information about available special items.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Kept tables clear of used crockery, glassware and cutlery.
- Verified completed orders and served guests at tables.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Stayed up to date on menu changes to accurately answer customer queries.
- Attended to customer's needs proactively for first-class waiting service.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
Education
Diploma in Graphic Design -
Alexander College
Larnaca, Cyprus 04.2001 - 09.2008
B. A (Hon´s) in English Literature -
M. C. College
Sylhet, Bangladesh 04.2001 - 10.2004
Higher Secondary School Certificate -
Madan Mohan College
Sylhet, Bangladesh 04.2001 - 12.1999
Secondary School Certificate -
Gonipur Kamalganj High School
Zakiganj, BangladeshSkills
- Strong interpersonal skills
- Dedicated team player
- Meeting support
- Inter-office communications
- Confidentiality understanding
- Appointment scheduling
- Social media knowledge
- Office staff leadership
- Office administration
Timeline
Office assistant
DTD Consultacncy Ltd
07.2022 - Current
Home Inspection Team Member
Rivia Property Management Ltd
10.2020 - 06.2022
Customer Service Manager
Ara Telecom (Sales, Services and Repairs)
03.2014 - 09.2020
Customer sales assistant
BD Telecommunictions (Sales and Services)
10.2012 - 02.2014
Manager - customer service
Mer Bleue Restaurant
11.2008 - 08.2012
Restaurant waiter
Mer Bleue Restaurant
01.2007 - 10.2008
Diploma in Graphic Design -
Alexander College
04.2001 - 09.2008
B. A (Hon´s) in English Literature -
M. C. College
04.2001 - 10.2004
Higher Secondary School Certificate -
Madan Mohan College
04.2001 - 12.1999
Secondary School Certificate -
Gonipur Kamalganj High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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