MD BILLAL HOSSAIN
East Ham,London
Summary
Dynamic professional with a background in business management, telesales, marketing, banking, human resources, and finance. I am an accomplished, smart, and dedicated student pursuing business studies, eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality, and willingness to learn new things.
Overview
6
6
years of professional experience
17
17
years of post-secondary education
Work history
Senior human resources officer
ARK WASHING LTD
Dhaka, Dhaka
01.2021 - 12.2023
- Website link: http://www.impressivegrp.com/
- Planned, organized, and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
- Processed payroll for 200+ employees working with the accounting team.
- Improved business HR policies by guiding and collaborating with managers.
- Used staff survey findings to implement enhanced working conditions and practices.
- Conducted workforce planning and benchmarking to meet company needs.
Trainee Product Marketing Officer
The City Bank Bangladesh
Dhaka, Bangladesh, Dhaka
04.2019 - 10.2020
- https://www.thecitybank.com/home
- Collect and complete applications with all required documents daily from good and prospective clients.
- Prepare call reports on a daily, weekly, and monthly basis and submit them to the sales team manager regularly.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Organized special sales at specific times to drive customer engagement and move high volumes of products.
Customer Relationship Executive
DTX Business Solutions LLC
Dhaka, Dhaka
10.2018 - 03.2019
- www.dtxbscallcenter.
- Outbound telemarketing to the USA.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
Intern
Banking
Dhaka, Dhaka
05.2018 - 09.2018
- Jamuna Bank Limited Under the General, Department
- Coordinated files, spreadsheets and reports for staff.
- Fulfilled customer orders to meet company targets.
- Maintained orderly files with updated, easily accessible information for staff.
Education
Master of Business Administration - Business
London Metropolitan University
London 01.2024 -
Bachelor of Business Administration - Business
International University of Business Agriculture and Technology (IUBAT
Bangladesh 05.2018 - 08.2018
Higher secondary certificate - General Studies
Tamirul Millat Kamil Madrasah
Bangladesh 06.2010 - 07.2012
Secondary School Certificate - Arabic, Bangla, Science and English
Ramgonj Rabbania Kamil Madrasah
01.1996 - 06.2010
IELTS - English
IDP
Bangladesh 06.2022 -
PTE (Pearson Test of English) - English
Brainware University, Kolkata
India 05.2023 - 05.2023
Skills
- Staff development
- Payroll control
- External recruitment
- Incentive development
- Salary review
- Hiring and training
- New employee orientation
- Telemarketing
- Sales negotiation
- Inbound call handling
- Customer communications
- Telesales
- Market and competitive analysis
- Retail marketing
- Problem-solving
- Time management
- Data entry
- Marketing
- Computer Efficiency
- Operating system : Windows7, 8 and 10
- MS Office: MS Word, MS Excel, MS PowerPoint
- Web development, web design, and web customization
- Internet: smooth browsing, e-mail, social networking, and website
Interests
Extracurricular activities: I have actively participated in a variety of extracurricular activities. Even at my institution, I made an effort to participate as much as I could in a variety of on-campus activities and group projects. I enjoy doing social work because I have volunteered for many non-profit organizations in Bangladesh. I, therefore, want to establish a non-profit organization in Bangladesh for underprivileged children as well as for women to provide them with education, employment, and vocational training. I am very family-oriented. My parents constantly make an effort to assist me financially and emotionally. I'll put all of my work towards realizing my goal and making my parents proud of me
Languages
English
Fluent
Bengali
Native
Timeline
Master of Business Administration - Business
London Metropolitan University
01.2024 -
PTE (Pearson Test of English) - English
Brainware University, Kolkata
05.2023 - 05.2023
IELTS - English
IDP
06.2022 -
Senior human resources officer
ARK WASHING LTD
01.2021 - 12.2023
Trainee Product Marketing Officer
The City Bank Bangladesh
04.2019 - 10.2020
Customer Relationship Executive
DTX Business Solutions LLC
10.2018 - 03.2019
Intern
Banking
05.2018 - 09.2018
Bachelor of Business Administration - Business
International University of Business Agriculture and Technology (IUBAT
05.2018 - 08.2018
Higher secondary certificate - General Studies
Tamirul Millat Kamil Madrasah
06.2010 - 07.2012
Secondary School Certificate - Arabic, Bangla, Science and English
Ramgonj Rabbania Kamil Madrasah
01.1996 - 06.2010
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