Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
MD Arafat Mahmud

MD Arafat Mahmud

London

Summary

I am a man who has the required attitude, passion, drive and energy needed to make an immediate and positive difference to any company. Knowledge and skills gained in fundamental business topics that can be applied in a practical and directly manner to all business operations. Therefore, start working in an entry level position with a company will not only offer exposure to a broad range of managerial activities, but also provide the opportunity to fortify the existing skills within a dynamic organisation.

Overview

12
12
years of professional experience

Work history

head waiter

Killis, Laz
London
01.2020 - 01.2021
  • To ensure that the department creates a professional impression to customers and team members
  • To act on customer feedback relevant to your areas of responsibility
  • To be aware of budgeted and actual departmental targets
  • To assist with the control and monitor payroll costs by ensuring rotas are compiled in line with forecasted and actual business levels
  • To ensure effective stock rotation and maintain stock levels in accordance with hotel business and company policy
  • To positively approach sales opportunities in order to maximise sales revenue
  • To keep all department team members sales focused
  • To carry out planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual team members personal development
  • To continuously coach and counsel colleagues
  • To measure the success of food and beverage services training in meeting departmental objectives
  • To supervise the department to ensure effective operation on a day to day basis, which includes ensuring shift controls and procedures are adhered to.

Head waiter

Lez Brasserie
01.2016 - 01.2020
  • Processed payments and reduced customer wait times.
  • Checked customer IDs to confirm age before selling age-restricted products.
  • Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.

Food & Beverage Supervisor

Spice Restaurant
Basingstoke
01.2009 - 01.2015
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Operated and maintained security of Point of Sales (POS) system.
  • Led by example in providing customers with attentive, professional restaurant service.

Education

Business Management -

Canterbury Christ Church University
01.2021 - 12 2024
  • Management and Research
  • Operation Management
  • Marketing
  • Marketing communication
  • Accounting for Managers
  • Executive development
  • Leading people in organizations
  • Public relations Issues
  • Strategic Management

Level 7 - BUSINESS MANAGEMENT

London Regal Collage, London
01/2012 - 06/2014

level 6 - Hospitality &Tourism management

Brit Collage London
01/2010 - 01/2011

Skills

  • Academic knowledge of Business Administration and its main components
  • Ability to related the business philosophy and discipline to the wider marketing context
  • Communication skills; both technical and verbal, developed through numerous essays and presentation
  • Customer service
  • The ability to work well with others
  • Excellent verbal communication skills
  • The ability to accept criticism and work well under pressure
  • A desire to help people
  • To be thorough and pay attention to detail
  • A good memory

Affiliations

  • Travelling; Table Tennis; Football, cricket

Timeline

Canterbury Christ Church University - Business Management,
01.2021 - 12 2024
head waiter - Killis, Laz
01.2020 - 01.2021
Head waiter - Lez Brasserie
01.2016 - 01.2020
Food & Beverage Supervisor - Spice Restaurant
01.2009 - 01.2015
London Regal Collage - Level 7, BUSINESS MANAGEMENT
01/2012 - 06/2014
Brit Collage London - level 6, Hospitality &Tourism management
01/2010 - 01/2011

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MD Arafat Mahmud